Regulatory Alerts2014-05-14
Guidelines on the Handling of Complaints by Insurance Intermediaries
EIOPA has issued guidelines requiring competent authorities to ensure that insurance intermediaries establish robust complaint management policies, functions, and reporting mechanisms. The guidelines mandate clear internal registration, continuous data analysis, transparent information provision to complainants, and timely responses aligned with national frameworks. Competent authorities must confirm their compliance or intent to comply within two months of publication, integrating these standards into their supervisory regimes.
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