Regulatory Alerts2022-01-24 | CPD/GEN/GUIDE/03How to Lodge a Complaint
If you have a complaint about a financial institution regulated by the Central Bank of Nigeria (CBN), you should first report it to the bank and allow up to two weeks for a resolution. If the issue remains unresolved, you can escalate your complaint to the CBN's Consumer Protection Department (CPD) through email or letter. The CPD handles all financial-related complaints against financial institutions within its regulatory scope.
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consumer