Regulatory Alerts2017-07-07
Law on Alternative Dispute Resolution of Consumer Disputes No. 85(I)/2017
The Republic of Cyprus enacts Law No. 85(I)/2017 to harmonize national legislation with EU Directive 2013/11/EU regarding Alternative Dispute Resolution (ADR) for consumer disputes. The legislation establishes quality requirements for ADR entities, mandating independence, impartiality, transparency, and effectiveness in handling both domestic and cross-border contractual disputes. It defines the scope of application, excludes specific sectors such as healthcare and education, and outlines procedural rules for complaint handling, data protection, and the publication of annual activity reports.
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