Regulatory Alerts2026-05-05
Guidelines on Mobile Number Portability and Continuity of Mobile Financial Services
The National Bank of Rwanda mandates licensed Payment Service Providers to guarantee uninterrupted, network-agnostic access to mobile wallets and financial applications for customers who port their mobile numbers. Providers must secure explicit customer consent, maintain cross-network authentication and fraud prevention protocols, and collaboratively resolve technical interoperability issues. All post-porting service disruptions or data integrity incidents require prompt Central Bank reporting, with non-compliance subject to administrative sanctions and periodic regulatory audits.
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