2026-08-20

Added

Add-on insurance review highlights insurers' responsibility to deliver fair outcomes

The Financial Markets Authority published a review of add-on insurance and extended warranties, identifying gaps in sales practices, consumer understanding, and conduct risk management. The review found that insurers lack robust monitoring of intermediaries and insufficient use of data to assess product value, despite some firms demonstrating mature governance. The regulator has provided targeted feedback to participating insurers and expects the wider sector to assess their operations against these findings.

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New Zealand

Financial Markets Authority

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