Amendment to SEBI Circular on Investor Grievance Redressal Mechanism

CIRCULAR
SEBI/HO/MRD1/ICC1/CIR/P/2021/625 September 02, 2021 All recognized Stock Exchanges (excluding Commodity Derivatives Exchanges)/ Depositories Sir/ Madam, Sub: Amendment to SEBI Circular SEBI/HO/DMS/CIR/P/2017/15 dated February 23, 2017 on Amendment pursuant to comprehensive review of Investor Grievance Redressal Mechanism

1. SEBI issued a Circular SEBI/HO/DMS/CIR/P/2017/15 dated February 23, 2017 on
   Amendment pursuant to comprehensive review of Investor Grievance Redressal Mechanism.
2. Pursuant to representation received from the stock exchanges, the following
   paragraphs of the aforesaid circular stands modified/replaced as under:
   A. Clause 1.H. is replaced as under:
   “1.H. Place of arbitration / appellate arbitration In case award amount is more than Rs. 50 lakh (Rs. Fifty lakh), the next level of proceedings (arbitration or appellate arbitration) may take place at the nearest metro city, if desired by any of the party involved. The additional statutory cost for arbitration, if any, to be borne by party desirous of shifting the place of arbitration.” B. Clause 1.J. is modified as under:
   “1.J. Speeding up grievance redressal mechanism “(v) In all cases except the additional fees charged from the trading members, if the claim is filed beyond the timeline prescribed in column 3, (only for member), on issue of the arbitral award the stock exchange shall refund the deposit to the party in whose favour the award has been passed. भारतीय प्रततभूतत और तितिमय बोर्ड Securities and Exchange Board of India

(vi) The additional fees charged from the trading members, if the claim is filed beyond the timeline prescribed in column 3, (only for member), if any, to be deposited in the IPF of the respective Stock Exchange.”
C. Clause 2.E. is replaced as under:
“2.E. Determination of legitimate claims from IPF for clients of the defaulter member The Stock Exchanges shall ensure that once a member has been declared defaulter, the claim (s) shall be placed before the Member Core Settlement Guarantee Fund Committee (MCSGFC, the erstwhile Defaulters’ Committee) for sanction and ratification. MCSGFC’s advice w.r.t. legitimate claims shall be sent to the IPF Trust for disbursement of the amount immediately. In case the claim amount is more than the coverage limit under IPF or the amount sanctioned and ratified by the MCSGFC is less than the claim amount then the investor will be at liberty to prefer for arbitration outside the exchange mechanism / any other legal forum outside the exchange mechanism for claim of the balance amount.” D. Clause 2.F. is modified as under:
“2.F. Threshold limit for interim relief paid out of IPF in Stock Exchanges (iii) In case, order is in favour of client and the member opts for arbitration wherein the claim value admissible to the client is not more than Rs. 20 lakhs (Rs. Twenty lakhs), the following steps should be undertaken by the Stock Exchange:
a) In case the GRC order is in favour of the client then 50% of the admissible claim value or Rs. 2.00 lakhs (Rs. Two lakhs), whichever is less, should be released to the client from IPF of the Stock Exchange. b) In case the arbitration award is in favour of the client and the member opts for appellate arbitration then a positive difference of, 50% of the amount mentioned in the arbitration award or Rs. 3.00 lakhs (Rs. Three lakhs), whichever is less, and the amount already released to the client at clause (a) above, shall be released to the client from IPF of the Stock Exchange. c) In case the appellate arbitration award is in favour of the client and the member opts for making an application under Section 34 of the Arbitration and Conciliation Act, 1996 to set aside the appellate arbitration award, then a positive difference of, 75% of the amount mentioned in the appellate arbitration award or Rs. 5.00 lakhs (Rs. Five Lakhs), whichever is less and the amount already released to

the client at clause (a) and (b) above, shall be released to the client from IPF of the Stock Exchanges. d) Total amount released to the client through the facility of interim relief from IPF in terms of this Circular shall not exceed Rs. 10.00 lakhs (Ten lakhs) in a financial year.”
3. The Stock Exchanges (excluding Commodity Derivatives Exchanges)/ Depositories
are directed to:
a) make necessary amendments to the relevant bye-laws, rules and regulations for the implementation of the above decision immediately; b) bring the provisions of this circular to the notice of the members/ DPs and also to disseminate the same through their website; and c) take steps to make the investors aware of the aforesaid changes/ modifications.
4. This Circular is issued in exercise of the powers conferred under Section 11 (1) of
the Securities and Exchange Board of India Act 1992, read with Section 9(2)(n) and
Section 10 of the Securities Contracts (Regulation) Act, 1956 to protect the interests
of investors in securities and to promote the development of, and to regulate the securities market and shall come into effect immediately. All other provisions of the relevant circulars will continue to be in force. (iv)This circular is available on SEBI website at www.sebi.gov.in. Yours faithfully, Nirdosh Rajan Minz Deputy General Manager Email: nirdoshrm@sebi.gov.in .