Regulatory Alerts2026-04-10
Ombudsperson for Financial Services Act 2018
The Government of Mauritius enacted this Act to establish an independent Office of Ombudsperson for Financial Services tasked with protecting consumers and adjudicating disputes against licensed financial institutions. The legislation grants the Ombudsperson broad investigative and mediation powers to issue binding compensation awards, request information from institutions, and refer financial fraud to the central bank or relevant regulators. It further requires financial institutions to prominently display the Ombudsperson’s contact details, comply with data and procedural directives, and maintain strict confidentiality while officers discharge their duties.
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