Regulatory Alerts2021-06-17
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Bank of Zambia Circular 9/2021 on Temporal Revision of Financial Services Operating Hours Due to COVID-19
The Bank of Zambia issued Circular No. 9/2021 to revise operating hours for Financial Services Providers in response to escalating COVID-19 cases. Institutions maintaining standard schedules must enforce Ministry of Health preventative measures, while those adjusting hours must adhere to minimum operating windows of 08:15–14:00 on weekdays and 08:30–11:00 on weekends. The central bank will evaluate temporal branch closure requests on a case-by-case basis, granting exceptional approvals to entities demonstrating implementation challenges.
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