Circular No. 3991 - Provides for public service hours in the premises of financial institutions and other institutions authorized to operate by the Central Bank of Brazil while the public health risk situation arising from the new Coronavirus (Covid-19) persists.

The Collegiate Board of the Central Bank of Brazil, at a meeting held on March 19, 2020, based on art. 9 of Law No. 4,595, of December 31, 1964, and in view of art. 7, item II, of Resolution No. 2,932, of February 28, 2002, R E S O L V E S :
Art. 1 Financial institutions and other institutions authorized to operate by the Central Bank of Brazil, ensuring the provision of essential services to the population, must adjust the public service hours of their premises while the public health risk situation arising from the new Coronavirus (Covid-19) persists in the country, waiving the prior communication of alteration, as provided for in art. 4 of Resolution No. 2,932, of February 28, 2002. Sole Paragraph. Multiple banks with a commercial portfolio, commercial banks, and savings banks are exempt from complying, in their branches, with the mandatory and uninterrupted hours referred to in art. 1, § 1, item I, of Resolution No. 2,932, of 2002. Art. 2 The institutions referred to in art. 1 must post a notice in a visible place on their premises, as well as inform customers, through other available service channels, about the service hours and if they establish a limit on the number of customers and users or other special conditions for access to their premises, intended to avoid crowds. Art. 3 This Circular enters into force on the date of its publication. Otávio Ribeiro Damaso Director of Regulation