Regulatory Alerts2022-12-20
Regulation on Access to Payment Accounts with Basic Services
The Central Bank of the Republic of Kosovo mandates all licensed domestic banks to provide payment accounts with basic services to any natural person, regardless of income or credit history. Banks must process applications within ten working days, offer essential services like cash deposits and withdrawals without mandatory add-ons, and cap monthly fees at 0.12 percent of the average net salary while waiving charges for vulnerable groups. The regulation standardizes debit card issuance, contract termination conditions, and customer complaint procedures to ensure non-discriminatory access and enforceable rights.
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