Circular Letter No. 3945 — Provides for the submission of information relating to the direct assessment of the quality of service provided by the ombudsman to clients and users as addressed in Circular No. 3.881, 2018

The Head of the Citizen Service Department (Deati), exercising the authority conferred by art. 23, clause I, sub‑paragraph “a”, of the Internal Regulations of the Central Bank of Brazil, annex to Ordinance No. 84.287, of 27 February 2015, and considering the provisions of Circular No. 3.881, of 7 March 2018,

RESOLVE:

Art. 1º The obligation to forward to the Central Bank of Brazil the information addressed in Circular No. 3.881, of 7 March 2018, observed the terms of Circular Letter No. 3.880, of 11 May 2018, does not apply to institutions exempt from the requirement to establish an ombudsman organizational component because they do not meet the parameters set out in art. 2 of Resolution No. 4.433, of 23 July 2015.

Art. 2º Institutions covered by the provision of art. 1º of this Circular Letter and that choose not to forward the aforementioned information must record, through the Document Dispatch Control System – CRD, in document RDR1, the reason that characterizes the non‑applicability of the provision of art. 2 of Resolution No. 4.433, 2015.

Parágrafo único. The instructions for recording the reason in the CRD are available in the “Dispensa” (Exemption) item of the system user manual, on the Central Bank of Brazil’s website at www.bcb.gov.br/estabilidadefinanceira/controledocumentosif.

Art. 3º This Circular Letter enters into force on the date of its publication.

Carlos Eduardo Rodrigues da Cunha Gomes