Circular Regarding Customer Complaints Processing Unit No. (10915/4/2/10) dated 2014/9/7

In the Name of Allah, the Most Gracious, the Most Merciful

[Logo of the Central Bank of Jordan]

Number: 10915/2/4
Date: 12/11/1435 AH
Corresponding: 7/9/2014 AD

Circular to Banks Operating in the Kingdom

Greetings,

With reference to Article (30/C/5) of the Instructions for Fair and Transparent Customer Dealing No. (56/2012) dated 31/10/2012, concerning the Customer Complaints Processing Unit.

We kindly inform you of the necessity to classify complaints received from your customers according to their nature in the periodic quarterly reports provided to us, according to the following table:

Classification	Total Number of Complaints	Of which, number of complaints concluded as a violation of Central Bank of Jordan Instructions (details to be mentioned below)
Electronic Services
Interest Rates, Commissions, and Fees
Professional Conduct
Credit Cards and Remittances
Contracts and Terms of Dealings
Total

Please accept our highest respect,

Central Bank of Jordan

P.O. Box 37 • Amman 11118 - Jordan • Phone: 4630301 • Fax: 4638889, 4638824 • Website: www.cbj.gov.jo • Email: info@cbj.gov.jo