Regulatory Alerts2015-06-24 | 126343Added · Updated
Regulation on Minimum Requirements for the Procedure for Providing Financial Services and Handling Consumer Complaints
The National Bank of the Kyrgyz Republic establishes minimum requirements for financial institutions regarding the provision of banking services and the handling of consumer complaints. The regulation mandates free complaint processing, transparent disclosure of terms and fees, and specific timelines for notifying consumers of contract changes. It defines the roles of responsible employees, the use of complaint books, and the conduct of 'mystery shopper' checks to ensure compliance with consumer protection standards.
More like this from NBKR
We email you every new NBKR publication the day it's published.
Topics
Share