RegAlert2026-05-26 | 25/6Added · Updated
Decision on Approving the Regulation on the Management and Resolution of Complaints
The National Financial Market Commission of Moldova issued Decision No. 25/6 on May 26, 2026, approving a new Regulation that establishes minimum requirements for financial service providers to manage and resolve consumer complaints. The Regulation mandates the creation of internal complaint handling functions, the maintenance of a secure complaint register, and strict timelines for acknowledgment and final resolution of grievances. It also defines specific procedures for complaint submission, information disclosure to claimants, and the classification of complaints as favorably, partially, or unfavorably resolved.
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REPUBLIC OF MOLDOVA
NATIONAL FINANCIAL MARKET COMMISSION
77 Stefan cel Mare si Sfant Blvd., Chisinau, MD 2012, tel: (373 22) 859 401, www.cnpf.md, e-mail: office@cnpf.md DECISION May 26, 2026 No. 25/6 On Approving the Regulation on the Management and Resolution of Complaints
Pursuant to Article 82(5) of Law No. 192/1998 on the National Financial Market Commission (republished in the Official Monitor of the Republic of Moldova, 2007, No. 117–126 BIS),
The National Financial Market Commission DECIDES:
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Source: National Commission for Financial Markets Moldova — original document · Summary generated with machine assistance and reviewed before publication; the authoritative text is the regulator's original document. How RegAlert works
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NCFM published 11 documents in the last 30 days. We email you each new one the day it's published.