Regulatory Alerts2026-05-26 | 25/6Added · Updated
Decision on Approving the Regulation on the Management and Resolution of Complaints
The National Financial Market Commission of Moldova issued Decision No. 25/6 on May 26, 2026, approving a new Regulation that establishes minimum requirements for financial service providers to manage and resolve consumer complaints. The Regulation mandates the creation of internal complaint handling functions, the maintenance of a secure complaint register, and strict timelines for acknowledgment and final resolution of grievances. It also defines specific procedures for complaint submission, information disclosure to claimants, and the classification of complaints as favorably, partially, or unfavorably resolved.
Topics
Share