RegAlert2021-09-30 | Resolução CMN 4949Added
CMN Resolution No. 4,949 — Principles and Procedures for Client and User Relationships
CMN Resolution No. 4,949 establishes principles and procedures for financial institutions and other entities authorized by the Central Bank of Brazil to manage relationships with clients and users of products and services. It mandates adherence to ethics, transparency, and diligence, requiring institutions to maintain a formal institutional policy, ensure fair treatment, and provide clear information during pre-contracting, contracting, and post-contracting phases. The resolution prohibits restricting in-person service access, requires specific disclosures regarding service limitations, and mandates the appointment of a responsible director for compliance. It revokes six prior resolutions and enters into force on March 1, 2022.
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Resolution No. 4,949
RESOLUTION
CMN No. 4,949, OF SEPTEMBER 30, 2021
Establishes principles and procedures to be adopted in the relationship with clients and users of products and services.
The
Central Bank of Brazil, in accordance with Art. 9 of Law No. 4,595, of December 31, 1964, makes public that the National Monetary Council, in a session held on September 30, 2021, based on Arts. 4, item VIII, of the aforementioned Law, 7 and 23, letter "a", of Law No. 6,099, of September 12, 1974, and 1, § 1, of Complementary Law No. 130, of April 17, 2009,
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Lineage: Amended
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Amended 1 time · last 2024-01-25
Source: Banco Central do Brasil — original document · Summary generated with machine assistance and reviewed before publication; the authoritative text is the regulator's original document. How RegAlert works
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