Regulatory Alerts2026-08-24
Added
Complaints Inquiry 2026: Insurance Providers 2025
The AFM published the eighth annual complaint inquiry for insurance providers regarding registered complaints in 2025, reporting a total of 121,000 complaints, a 3.2% decrease from the previous year. The Healthcare segment accounted for the highest volume with 54,900 complaints, while the Life segment saw a 16.6% decline and the Property & Casualty segment experienced a 5.1% increase. The average complaint handling time decreased to 15.5 days, and the AFM continues to enforce data quality standards by requiring corrections for inaccuracies and justification for zero-complaint reports.