2015-02-16 | FPR/DIR/GEN/CIR/01/045

Circular to all Banks, discount Houses and Other Financial Institutions, Time Bar for Resolution of Customers' Complaints

The Central Bank of Nigeria is implementing a time limit of six years for resolving consumer complaints, effective from the date of the transaction. This policy aims to address the challenge of delayed or missing documentary evidence from financial institutions. The time limit will not apply to fraud cases, existing complaints, or international electronic payment transactions with records retained for less than 180 days on the dispute resolution application.

Nigeria

Central Bank of Nigeria

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