Regulatory Alerts2024-12-20 | 123041Recommendations on the Service of Consumers of Banking Services
The National Bank of the Kyrgyz Republic issued Recommendations on December 30, 2024, to enhance consumer protection, transparency, and trust in the banking system. The document mandates banks to adopt responsible banking principles, including proactive risk assessment, clear information disclosure, and the implementation of corporate social responsibility. It establishes specific operational standards for serving vulnerable groups, particularly persons with disabilities, and requires regular staff training and public reporting on social and environmental performance.
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