EBA Guidelines on national provisional lists of the most representative services linked to a payment account and subject to a fee

REPORT ON GUIDELINES ON NATIONAL PROVISIONAL LISTS OF THE MOST REPRESENTATIVE SERVICES EBA/GL/2015/01 11.05.2015 EBA Guidelines on national provisional lists of the most representative services linked to a payment account and subject to a fee

REPORT ON GUIDELINES ON NATIONAL PROVISIONAL LISTS OF THE MOST REPRESENTATIVE SERVICES Compliance and reporting obligations Status of these guidelines

1. This document contains guidelines issued pursuant to Article 16 of Regulation (EU)
   No 1093/20101
   . In accordance with Article 16(3) of Regulation (EU) No 1093/2010, competent authorities and financial institutions must make every effort to comply with the guidelines.
2. Guidelines give the EBA view of appropriate supervisory practices within the European System of
   Financial Supervision or of how Union law should be applied in a particular area. Competent authorities as defined in Article 4(2) of Regulation (EU) No 1093/2010 to whom guidelines apply should comply by incorporating them into their practices as appropriate (e.g. by amending their legal framework or their supervisory processes), including where guidelines are directed primarily at institutions. Reporting requirements
3. Pursuant to Article 16(3) of Regulation (EU) No 1093/2010, competent authorities must notify
   the EBA as to whether they comply or intend to comply with these guidelines, or otherwise with reasons for non-compliance, by 13.07.2015. In the absence of any notification by this deadline, competent authorities will be considered by the EBA to be non-compliant. Notifications should be sent by submitting the form available on the EBA website to compliance@eba.europa.eu with the reference ‘EBA/GL/2015/01’. Notifications should be submitted by persons with appropriate authority to report compliance on behalf of their competent authorities. Any change in the status of compliance must also be reported to the EBA.
4. Notifications will be published on the EBA website, in line with Article 16(3).
   1 Regulation (EU) No 1093/2010 of the European Parliament and of the Council of 24 November 2010 establishing a European Supervisory Authority (European Banking Authority), amending Decision No 716/2009/EC and repealing Commission Decision 2009/78/EC, (OJ L 331, 15.12.2010, p.12).

REPORT ON GUIDELINES ON NATIONAL PROVISIONAL LISTS OF THE MOST REPRESENTATIVE SERVICES Subject matter, scope and definitions Subject matter and scope of application
5. These guidelines apply to the sound application of the criteria specified in Article 3(2) of Directive
2014/92/EU to be used by competent authorities when establishing a provisional list of the most representative services linked to a payment account and subject to a fee. Addressees
6. These guidelines are addressed to competent authorities as referred to in Recital 17 of Directive
2014/92/EU.
Definitions
7. Unless specified otherwise, the terms used and defined in Directive 2014/92/EU have the same
meaning in the guidelines.
8. In particular: ‘services linked to the payment account’ are defined in point (6) of Article 2 of
Directive 2014/92/EU as all services related to the opening, operating and closing of a payment account, including payment services and payment transactions falling within the scope of point (g) of Article 3 of Directive 2007/64/EC and overdraft facilities and overrunning. Implementation
9. These guidelines apply from dd/mm/yyyy [1 day after the publication of the translated versions
of the guidelines].

REPORT ON GUIDELINES ON NATIONAL PROVISIONAL LISTS OF THE MOST REPRESENTATIVE SERVICES Requirements regarding national provisional lists of the most representative services linked to a payment account and subject to a fee Guideline 1: Identifying services to be considered for the provisional lists 1.1.With regard to the criterion of ‘services most commonly used by consumers in relation to their payment account’ as referred to in point (a) of Article 3(2) of Directive 2014/92/EU, the factors below should be considered, to the extent deemed necessary to determine the list:
a. competent authorities should consider the general population of consumers, when assessing the level of diffusion of services; b. competent authorities should consider the relative prevalence of the services in terms of how often they constitute a feature of payment accounts;
c. competent authorities should consider how often the services in question are used, by taking
into account, where possible, the proportion of consumers using the service along with the number of times the service is used; d. competent authorities should include the provision of the account itself as a service. 1.2.With regard to the criterion of ‘services that generate the highest cost for consumers, both overall as well as per unit’ as referred to in point (b) of Article 3(2) of Directive 2014/92/EU, the factors below should be considered, to the extent deemed necessary to determine the list:
a. when considering fees overall as well as per unit, competent authorities should not only consider services that fulfil both of those criteria simultaneously, but also services that generate the highest cost for consumers either overall or per unit; b. competent authorities should consider fees cumulatively when determining the unit costs or overall costs of services that might attract different types of fees;
c. in ascertaining which are the most representative services, competent authorities should
consider the costs that are incurred, or could be incurred, by consumers on an annual basis for the use of the service, preferably based on the most recent data available covering a 12 month period. Guideline 2: Exercising judgement when establishing the provisional lists 2.1.When establishing the provisional list, competent authorities should give priority to those services that satisfy both criteria (i.e. in area C of Figure 1). 2.2.In a second step, since the criteria are not strictly cumulative, competent authorities should also consider services that only satisfy one of the criteria (i.e. in areas A or B) for inclusion in the provisional list.

REPORT ON GUIDELINES ON NATIONAL PROVISIONAL LISTS OF THE MOST REPRESENTATIVE SERVICES
Figure 1 - Services and criteria
2.3.Competent authorities should only use other criteria as an exception, for market-specific issues. In doing so, competent authorities should be able to justify the methodology used, supply supporting data and provide the reasoning behind their decisions. 2.4.Competent authorities should consider the service provided as a single service, irrespective of the potential for providers to differentiate costs according to factors such as channels of usage or the identity of the receiving payment service provider. Guideline 3: Responding with the provisional lists 3.1.Competent authorities should respond to the Commission and to the EBA using the template in the Annex. Competent authorities should send the responses to the following dedicated mailboxes  EC-PAD-IMPLEMENTATION@ec.europa.eu, and  PAD@eba.europa.eu. Guideline 4: Supporting data and evidence 4.1.Competent authorities should base their decisions on relevant data. Competent authorities may make use of data from a wide range of sources, provided the data is reliable. 4.2.Competent authorities should ensure that they are able to provide supporting data to justify any decision to include or exclude particular services from their list. Guideline 5: Submission of the provisional lists 5.1.Competent authorities shall submit the provisional list in accordance with Article 3(3) of Directive 2014/92/EU by 18 September 2015. A B C

REPORT ON GUIDELINES ON NATIONAL PROVISIONAL LISTS OF THE MOST REPRESENTATIVE SERVICES
Annex: Template for competent authority’s response
Contact details
Member State: ________________________________ Competent authority: ________________________________ Competent authority’s contact person:
Name: ______________________________________
Position: _________________________________________________________________________________________ Email: ______________________________________ Tel. no: ______________________________________ Fax no: ______________________________________ Please describe whether the services or the terminology used have been standardised, and how (legislation, industry initiative etc.):
Instructions for filling in the template

1. Please indicate a list of at least 10 and no more than 20 of the most representative services linked to a payment account. The template is split into
   different types of services according to the nature of the services.
2. Please add rows to the tables for each of the services included in your list of at least 10 and no more than 20 of the most representative services
   linked to a payment account.
3. Please highlight specifically any word or terminology that is standardised in your Member State. Please give the terminology in an English
   translation and in the official language of your Member State.
4. Some examples of services that would fall under each of the types are presented in a table below the response tables. If the service you are
   mentioning corresponds to one or more of the examples please indicate the example’s ID code(s) in the column ‘ID Code’. If the service does not correspond to any of the examples, please leave the corresponding ID column empty.

REPORT ON GUIDELINES ON NATIONAL PROVISIONAL LISTS OF THE MOST REPRESENTATIVE SERVICES
5. Please note that this list of codes is not exhaustive – it is intended purely to facilitate the comparison of Member States’ responses.
6. One example of a service is pre-filled in for information purposes only. If this service is not relevant for your response, please delete it.
7. Please indicate the relevant channels of delivery for the service in question. Please note that there is a column to indicate if services have different
prices depending on the channel. For example: the fee charged by a payment service provider (PSP) for making a credit transfer might vary depending on whether the customer initiates the payment online or in branch, or depending on whether the transfer is executed between accounts held with different PSPs or between accounts within one PSP.
8. Please note that you are asked to indicate the most common market practices for each service, and are not requested to indicate the amounts of
fees.
Explanations for column headers used in the template Payment accountservices (English) – Please provide the name of the service in English. Name of services in the official language(s) of the Member State – Should there be more than one name, please indicate the name most commonly used in your national jurisdiction. This should include any relevant terms, pursuant to Article 3(1) of the Directive. Description of the service in the official language(s) of the Member State – Please provide a description of the service. This should include any formal definitions that exist, pursuant to Article 3(1) of the Directive. Description of the service (English) – Please provide a description of the service in English. Description of the most common fees’ structure, the periodicity that is most commonly applied for the service, and if waivers are applied – Where applicable, please take into account the most common fee structure in your country. In this cell, you may describe any additional differentiation of fees that is widespread at a national level, such as when different criteria are used for maintenance fees: total balance of related accounts with the service provider; the account balance; or other services subscribed, to mention but a few. Please note that you are not required to indicate the amounts of fees. This does not need to be an exhaustive description of every structure. Please indicate if fees are differentiated for different channels – Please use this column and the presented options if t is a common market practice in your Member State for pricing to be differentiated according to the channels of usage. Please provide an explanation if there is a mixture of practices in the national market. ID code – If this service is included in the examples table below, please indicate the corresponding ID code.

REPORT ON GUIDELINES ON NATIONAL PROVISIONAL LISTS OF THE MOST REPRESENTATIVE SERVICES Type 1 - Account management / maintenance and related services

1. Payment account
   services (English)
2. Name of services
   in the official language (s) of the
   Member State
3. Description of the
   service in the official language(s) of the
   Member State
4. Description of the
   service (English)
5. Description of the
   most common fees’ structure, the periodicity that is most commonly applied for the service, and if waivers are applied
6. Please indicate if
   fees are differentiated for different channels
7. ID
   code
   Fees differentiated by channel of usage? no yes If yes, which channels:
   branch internet mobile other:

---

Fees differentiated by channel of usage? no yes If yes, which channels:
branch internet mobile other:

---

Examples of services under Type 1 – ‘Account management / maintenance and related services’ ID code Regular fee for maintenance of the payment account. If this fee tends to allow consumers to access other services (without any cost), please indicate the codes for the various services that are most commonly covered by this maintenance fee in your market (e.g. ID code 4 if a debit card is provided), as would be disclosed pursuant to Article 3(3) of Directive 2014/92/EU. Regular fee related to the level or method of service provision (e.g. fee for online or telephone banking) 2 Other ancillary services such as provision of copy statements, balance enquiries 3

REPORT ON GUIDELINES ON NATIONAL PROVISIONAL LISTS OF THE MOST REPRESENTATIVE SERVICES Type 2 – Payment instruments (card and cheque services)

1. Payment
   account services
   (English)
2. Name of services
   in the official language (s) of the
   Member State
3. Description of the
   service in the official language(s) of the Member State
4. Description of the
   service (English)
5. Description of the
   most common fees’ structure, the periodicity that is most commonly applied for the service, and if waivers are applied
6. Please indicate if
   fees are differentiated for different channels
7. ID
   code
   Fees differentiated by channel of usage? no yes If yes, which channels:
   branch internet mobile other:

---

Fees differentiated by channel of usage? no yes If yes, which channels:
branch internet mobile other:

---

2 Please indicate if fees are differentiated for other channels using ‘other’ in column 6. This applies for branch or ATM withdrawals. Please also indicate if there are different charges depending on the network to which the ATM belongs, if that is the case in your market. This does not include charges imposed directly on the consumer by an ATM provider in relation to individual withdrawals and paid to the ATM provider by the consumer as a surcharge on the funds withdrawn. Examples of services under Type 2 – ‘Payment instruments (card and cheque services)’ ID code Issuing or maintaining a debit card 4 Issuing or maintaining a credit card, including a deferred debit card 5 Cash withdrawals 2 6 Placing of fiduciary currency (banknotes and coins) 7 Use of debit card for payments abroad 8 Use of debit card for foreign ATM withdrawals 9 Use of credit card for payments abroad 10 Use of credit card for foreign ATM withdrawals 11 Provision of a cheque book 12

REPORT ON GUIDELINES ON NATIONAL PROVISIONAL LISTS OF THE MOST REPRESENTATIVE SERVICES Type 3 – Domestic payment services3

1. Payment
   account services
   (English)
2. Name of
   services in the official language (s) of the Member State
3. Description
   of the service in the official language(s) of the Member State
4. Description of the service
   (English)
5. Description of the most
   common fees’ structure, the periodicity that is most commonly applied for the service, and if waivers are applied
6. Please indicate
   if fees are differentiated for different channels 7.
   ID code
   Type 3 – Domestic payment services
   [Indicative example]
   Credit transfer -
   SEPA
   Payment transaction initiated by the payer that enables the transfer of funds, in euros, from the account of the payer with a payment services provider to the account of the payee with a payment services provider, where both the providers/the single provider is/are located within the Single Euro Payments Area (SEPA). A fee may be charged to the payer when the payment transaction is initiated. This fee may vary depending on the channel used to give the order. Waivers may apply if the payment order is given through a particular channel (e.g. internet, ATM). There is no differentiation of fees charged according to the identity of the receiving payment service provider. Fees differentiated by channel of usage? no yes If yes, which channels:
   branch internet mobile other: over the phone; ATM Fees differentiated by channel of usage? no yes If yes, which channels:
   branch internet mobile other: __________
   Examples of services under Type 3 – ‘Domestic payment services' ID code Examples of services under Type 3 – ‘Domestic payment services' ID code Credit transfers4 – SEPA5 13 Direct debits (should there be fees associated with the setting up) 16 Credit transfers – non-SEPA 14 Paid item charges (fees levied when a payment is made but there are insufficient funds in the account) 17 Standing orders 15 Unpaid items charges (fees levied when a payment is refused because of insufficient funds in account) 18 3 Initiated and completed within the Member State. 4 For credit transfers, please indicate in Column 5 if there is a differentiation of fees charged according to the identity of the receiving payment service provider. 5 Credit transfers pursuant to Regulation (EU) No 260/2012.

REPORT ON GUIDELINES ON NATIONAL PROVISIONAL LISTS OF THE MOST REPRESENTATIVE SERVICES Type 4 – International payments and foreign currency-related services

1. Payment
   account services
   (English)
2. Name of services
   in the official language (s) of the
   Member State
3. Description of the
   service in the official language(s) of the Member State
4. Description of the
   service (English)
5. Description of the
   most common fees’ structure, the periodicity that is most commonly applied for the service, and if waivers are applied
6. Please indicate if
   fees are differentiated for different channels
7. ID
   code
   Fees differentiated by channel of usage? no yes If yes, which channels:
   branch internet mobile other:

---

Fees differentiated by channel of usage? no yes If yes, which channels:
branch internet mobile other:

---

Examples of services under Type 4 – ‘International payments and foreign currency-related services’ ID code Credit transfers –SEPA 13 Credit transfers – non-SEPA 14 Receipt of international electronic funds transfers 19 Currency exchange services 20 Foreign currency travellers cheques 21

REPORT ON GUIDELINES ON NATIONAL PROVISIONAL LISTS OF THE MOST REPRESENTATIVE SERVICES Type 5 – Overdraft and overrunning services

1. Payment
   account services
   (English)
2. Name of services
   in the official language (s) of the
   Member State
3. Description of the
   service in the official language(s) of the Member State
4. Description of the
   service (English)
5. Description of the
   most common fees’ structure, the periodicity that is most commonly applied for the service, and if waivers are applied
6. Please indicate if
   fees are differentiated for different channels
7. ID
   code
   Fees differentiated by channel of usage? no yes If yes, which channels:
   branch internet mobile other:

---

Fees differentiated by channel of usage? no yes If yes, which channels:
branch internet mobile other:

---

6 For overdraft facilities, please indicate in column 5 which typical costs are applied: set-up fee, usage fee, interest rate (multiple fees are permissible). 7 For overrunning, please indicate in column 5 which typical costs are applied: usage fee, interest rate (multiple fees are permissible). Examples of services under Type 5 – ‘Overdraft and overrunning services’ ID code Overdraft facility 6 (arranged overdraft) 22 Overrunning 7 (unarranged overdraft) 23 Paid item charges (fees levied when a payment is made but there are insufficient funds in the account) 17 Unpaid items charges (fees levied when a payment is refused because are insufficient funds in the account 18

REPORT ON GUIDELINES ON NATIONAL PROVISIONAL LISTS OF THE MOST REPRESENTATIVE SERVICES