Regulatory Alerts2026-06-11
Added · Updated
Ensuring fair consumer outcomes from insurer benefits and campaigns
The Financial Markets Authority issued this guidance to require insurers to ensure their non-monetary benefits and short-duration sales campaigns do not compromise fair consumer treatment under the Conduct of Financial Institutions regime. The document mandates that insurers implement effective policies, processes, systems, and controls to identify, manage, and mitigate conflicts of interest arising from these incentives. It further expects boards to proactively oversee conduct risk and utilize outcomes-based reviews to demonstrate that consumer interests are protected throughout the lifecycle of such campaigns.
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