Law of the Republic of Uzbekistan On Electronic Government

All

22.12.2024

21.04.2021

11.06.2016

View

Russian
Eng
Uzbek
Uzb
Uzb|Russian

[
OKOS:
1.
01.00.00.00 Constitutional system / 01.06.00.00 Rights, freedoms and duties of man and citizen / 01.06.07.00 Citizens' appeals to courts, other state bodies and other organizations;
2.
02.00.00.00 Fundamentals of state administration / 02.02.00.00 Council of Ministers of the Republic of Karakalpakstan (also see 01.12.05.00) / 02.02.01.00 General issues;
3.
02.00.00.00 Fundamentals of state administration / 02.03.00.00 Republican state administration bodies and economic management bodies / 02.03.01.00 General issues;
4.
02.00.00.00 Fundamentals of state administration / 02.04.00.00 Local executive bodies (Hokimiyats) (also see 01.15.03.00) / 02.04.01.00 General rules;
5.
12.00.00.00 Information and informatization / 12.03.00.00 Information resources. Use of information resources / 12.03.04.00 Open and publicly available information. State information resources]
[
TSZ:
1.
State and social structure / State power bodies. State and economic management bodies; 2.
State and social structure / Rights, freedoms and obligations of man and citizen. Ombudsman. Procedure for considering citizens' appeals; 3.
Economy / Information and informatization. Electronic commerce (document circulation)]

Law of the Republic of Uzbekistan

On Electronic Government

Adopted by the Legislative Chamber on November 18, 2015 Approved by the Senate on December 3, 2015

Chapter 1. General Provisions

Article 1. Purpose of this Law
[
OKOS:
1.
12.00.00.00 Information and informatization / 12.02.00.00 Management in the field of information and informatization. Electronic government / 12.02.01.00 Information management bodies]

The purpose of this Law is to regulate relations in the field of electronic government.
See previous edition.

Article 2. Legislation on Electronic Government
[
OKOS:
1.
12.00.00.00 Information and informatization / 12.01.00.00 General rules of the field of information and informatization]

Legislation on electronic government consists of this Law and other legislative acts.
[
OKOS:
1.
19.00.00.00 International relations. International law / 19.06.00.00 Law of international treaties / 19.06.03.00 Application and interpretation of treaties]

If an international treaty of the Republic of Uzbekistan establishes rules other than those provided for in the legislation on electronic government of the Republic of Uzbekistan, the rules of the international treaty shall apply. (Article 2 in the edition of Law of the Republic of Uzbekistan No. URQ-683 dated April 21, 2021 — , 21.04.2021, No. 03/21/683/0375)

Article 3. Basic Concepts

The following basic concepts are used in this Law:
[
SPiT:
1.
Information (informatization) / Electronic government]

electronic government
— a system of organizational, legal measures and technical means aimed at ensuring the activity of state bodies in providing state services to physical and legal persons through the use of information and communication technologies, as well as interdepartmental electronic cooperation; See previous edition.

state service
— a service provided by state bodies in performing their duties in response to requests of applicants. If, in accordance with legislation, the functions of providing state services are entrusted to other organizations, they may also provide state services; (Third paragraph of Article 3 in the edition of Law of the Republic of Uzbekistan No. URQ-683 dated April 21, 2021 — , 21.04.2021, No. 03/21/683/0375)

request
— a demand sent by an applicant to state bodies regarding the provision of a state service;

applicant
— a physical or legal person who has addressed a state body with a request;

interdepartmental electronic cooperation
— exchange of information between state bodies using information and communication technologies;

unique identifiers of electronic government
— unique codes issued to each physical and legal person, cadastral and real estate objects, geographic and other objects, enabling their identification in electronic government;

regulation of an electronic state service
— a normative legal document establishing the procedure and requirements for providing an electronic state service; [ SPiT:
1.
Information (informatization) / Electronic state service]

electronic state service
— a state service provided with the use of information and communication technologies.

Article 4. Main Tasks of Electronic Government
[
OKOS:
1.
12.00.00.00 Information and informatization / 12.01.00.00 General rules of the field of information and informatization]

The main tasks of electronic government include:

ensuring the efficiency, speed and transparency of the activities of state bodies, strengthening their accountability and executive discipline, and creating additional mechanisms for exchanging information with the population and business entities;

creating opportunities for applicants to interact with state bodies within the framework of electronic government throughout the territory of the country;

forming databases of state bodies, the Single Interactive State Services Portal and the Unified Register of Electronic State Services within the scope of their assigned duties;

See: Articles 6, 8, 18 and 19 of this Law.

introducing the "single window" principle in the state administration system by forming mechanisms for electronic document circulation, interdepartmental cooperation of state bodies and information exchange between their databases;

transitioning business entities to the use of electronic document circulation, including in the submission of statistical reports, customs clearance, licensing, permits, certification procedures, as well as in obtaining information from state bodies;

See: Law of the Republic of Uzbekistan "On Electronic Document Circulation".

expanding the use by business entities of systems for electronic commerce, selling products and making purchases through the Internet global information network, as well as the introduction of automated systems for accounting, control and payment for utility services;

developing non-cash electronic payments, public procurement, remote access systems and other electronic forms of activity in the banking and financial sector.

Article 5. Main Principles of Electronic Government

The main principles of electronic government include:

openness and transparency of the activities of state bodies;

See: Article 6 of this Law.

equal access of applicants to electronic state services;

See: Article 7 of this Law.

provision of electronic state services according to the "single window" principle;

See: Article 8 of this Law.

standardization of documents of state bodies;

See: Article 9 of this Law.

use of unique identifiers of electronic government;

See: Article 10 of this Law.

regular improvement of the procedure for providing electronic state services;

See: Article 11 of this Law.
See previous edition.

ensuring information security and cybersecurity of electronic government information systems and information resources.
(Eighth paragraph of Article 5 in the edition of Law of the Republic of Uzbekistan No. URQ-964 dated September 20, 2024 — , 21.09.2024, No. 03/24/964/0736 — enters into force on December 22, 2024)

See: Article 12 of this Law.

Article 6. Principle of Openness and Transparency of the Activities of State Bodies
See previous edition.

[
OKOS:
1.
12.00.00.00 Information and informatization / 12.02.00.00 Management in the field of information and informatization. Electronic government / 12.02.01.00 Information management bodies]

The activities of state bodies in the field of electronic government are carried out in an open and transparent manner in accordance with the legislation.
(First part of Article 6 in the edition of Law of the Republic of Uzbekistan No. URQ-683 dated April 21, 2021 — , 21.04.2021, No. 03/21/683/0375) [ OKOS:
1.
02.00.00.00 Fundamentals of state administration / 02.08.00.00 General issues of state administration in the field of economy, socio-cultural construction / 02.08.06.00 Administrative procedures / 02.08.06.04 Provision of state services]

Information on the procedure for providing electronic state services is popular and open, and is published on the official websites of state bodies providing electronic state services.

See: Law of the Republic of Uzbekistan "On Informatization".

State bodies providing electronic state services provide information on the status of consideration of the applicant's request and the results of service provision upon the applicant's request by sending relevant notifications in electronic form.

For additional information, see: Law of the Republic of Uzbekistan "On Openness of the Activities of State Power and Administration Bodies".

Article 7. Principle of Equal Access of Applicants to Electronic State Services
[
OKOS:
1.
02.00.00.00 Fundamentals of state administration / 02.08.00.00 General issues of state administration in the field of economy, socio-cultural construction / 02.08.06.00 Administrative procedures / 02.08.06.04 Provision of state services;
2.
12.00.00.00 Information and informatization / 12.02.00.00 Management in the field of information and informatization. Electronic government / 12.02.01.00 Information management bodies]

State bodies providing electronic state services must create conditions for equal access of all applicants to electronic state services.

Article 8. Principle of Providing Electronic State Services via "Single Window"
[
OKOS:
1.
02.00.00.00 Fundamentals of state administration / 02.08.00.00 General issues of state administration in the field of economy, socio-cultural construction / 02.08.04.00 State material reserves;
2.
12.00.00.00 Information and informatization / 12.02.00.00 Management in the field of information and informatization. Electronic government / 12.02.01.00 Information management bodies]

The provision of an electronic state service is carried out according to the "single window" principle in cases where the state body providing such service is required to obtain documents and information available in other state bodies, in which case the state body providing electronic state services independently obtains these documents and information through interdepartmental electronic cooperation without the participation of the applicant.

See: Resolution of the President of the Republic of Uzbekistan No. PQ-2412 dated September 28, 2015 "On Measures to Further Improve the Procedure for Providing State Services to Business Entities According to the 'Single Window' Principle".

Article 9. Principle of Standardization of Documents of State Bodies
[
OKOS:
1.
02.00.00.00 Fundamentals of state administration / 02.08.00.00 General issues of state administration in the field of economy, socio-cultural construction / 02.08.06.00 Administrative procedures / 02.08.06.04 Provision of state services;
2.
12.00.00.00 Information and informatization / 12.02.00.00 Management in the field of information and informatization. Electronic government / 12.02.04.00 Other issues]

Documents of state bodies used during the provision of electronic state services, as well as during the process of interdepartmental electronic cooperation, must be standardized with each other, taking into account the exclusion of information from these documents that is not requested by other state bodies within the framework of providing electronic state services.

See: Resolution of the President of the Republic of Uzbekistan No. PQ-4321 dated May 18, 2019 "On Measures to Further Improve the Infrastructure of the Digital Economy and the 'Electronic Government' System".

The standardization of documents is carried out directly by state bodies together with the authorized body in the field of electronic government.

Article 10. Principle of Use of Unique Identifiers of Electronic Government
[
OKOS:
1.
02.00.00.00 Fundamentals of state administration / 02.08.00.00 General issues of state administration in the field of economy, socio-cultural construction / 02.08.06.00 Administrative procedures / 02.08.06.04 Provision of state services;
2.
12.00.00.00 Information and informatization / 12.02.00.00 Management in the field of information and informatization. Electronic government / 12.02.04.00 Other issues]

Unique identifiers of electronic government are used during the provision of electronic state services, as well as during the process of interdepartmental electronic cooperation.

Storage and processing of information in the central databases of electronic government, as well as in the information systems and information resources of state bodies providing electronic state services, is carried out using unique identifiers of electronic government.

The list of unique identifiers of electronic government, the procedure for their formation, maintenance and use, as well as the procedure for determining the compliance of an identifier submitted by the applicant themselves, is established by the Cabinet of Ministers of the Republic of Uzbekistan.

See: "Regulation on the Unified Information System for Identifying Users of the 'Electronic Government' System" approved by Resolution of the Cabinet of Ministers of the Republic of Uzbekistan No. 365 dated December 17, 2015.

Article 11. Principle of Regular Improvement of the Procedure for Providing Electronic State Services
[
OKOS:
1.
02.00.00.00 Fundamentals of state administration / 02.08.00.00 General issues of state administration in the field of economy, socio-cultural construction / 02.08.06.00 Administrative procedures / 02.08.06.04 Provision of state services;
2.
12.00.00.00 Information and informatization / 12.01.00.00 General rules of the field of information and informatization]

The procedure for providing electronic state services, as well as the procedure for interdepartmental cooperation of state bodies providing electronic state services, must be regularly improved, including through the following methods:

eliminating and (or) consolidating redundant administrative procedures of state bodies and reducing the number of agreed tasks;

reducing the number of documents submitted by applicants;

optimizing interdepartmental electronic cooperation;

shortening the timeframes for providing electronic state services.

State bodies providing electronic state services must develop and implement measures aimed at the regular improvement of the procedure for providing electronic state services.

See: Resolution of the Cabinet of Ministers of the Republic of Uzbekistan No. 184 dated June 2, 2016 "On Measures to Improve the Procedure for Providing Electronic State Services".

See previous edition.

Article 12. Principle of Ensuring Information Security and Cybersecurity of Electronic Government Information Systems and Information Resources
(Name of Article 12 in the edition of Law of the Republic of Uzbekistan No. URQ-964 dated September 20, 2024 — , 21.09.2024, No. 03/24/964/0736 — enters into force on December 22, 2024) See previous edition.

State bodies providing electronic state services must ensure the information security and cybersecurity of the information systems and information resources used in the provision of electronic state services. (First part of Article 12 in the edition of Law of the Republic of Uzbekistan No. URQ-964 dated September 20, 2024 — , 21.09.2024, No. 03/24/964/0736 — enters into force on December 22, 2024)

State bodies providing electronic state services take necessary organizational and technical measures to ensure the protection of personal data, as well as information constituting state secrets or other secrets protected by law, and to prevent their unauthorized use.

See: Article 19 of the Law of the Republic of Uzbekistan "On Informatization", Article 1 of the Law of the Republic of Uzbekistan "On State Secrets", Article 98 of the Civil Code of the Republic of Uzbekistan, second paragraph of Article 3 of the Law of the Republic of Uzbekistan "On Trade Secret", Article 3 of the Law of the Republic of Uzbekistan "On Bank Secret". See previous edition.

Personal data stored in the information systems and information resources of state bodies providing electronic state services are used for processing, transmitting and receiving them only with the consent of the applicant to whom such data belong, except for cases established by legislation. (Third part of Article 12 in the edition of Law of the Republic of Uzbekistan No. URQ-683 dated April 21, 2021 — , 21.04.2021, No. 03/21/683/0375)

Chapter 2. State Regulation of the Field of Electronic Government

Article 13. Bodies Carrying Out State Regulation of the Field of Electronic Government
[
OKOS:
1.
02.00.00.00 Fundamentals of state administration / 02.01.00.00 Cabinet of Ministers of the Republic of Uzbekistan (also see 01.11.00.00) / 02.01.02.00 Powers of the Cabinet of Ministers;
2.
12.00.00.00 Information and informatization / 12.02.00.00 Management in the field of information and informatization. Electronic government / 12.02.01.00 Information management bodies]

State regulation of the field of electronic government is carried out by the Cabinet of Ministers of the Republic of Uzbekistan, the authorized body in the field of electronic government and other state bodies.

See: Articles 14 — 16 of this Law.

Article 14. Powers of the Cabinet of Ministers of the Republic of Uzbekistan in the Field of Electronic Government
[
OKOS:
1.
02.00.00.00 Fundamentals of state administration / 02.01.00.00 Cabinet of Ministers of the Republic of Uzbekistan (also see 01.11.00.00) / 02.01.02.00 Powers of the Cabinet of Ministers;
2.
12.00.00.00 Information and informatization / 12.01.00.00 General rules of the field of information and informatization]

The Cabinet of Ministers of the Republic of Uzbekistan:

ensures the implementation of a unified state policy in the field of electronic government;

approves state programs and other programs in the field of electronic government and monitors their implementation;

ensures the formation and functioning of electronic government in accordance with its main principles;

establishes the procedure for maintaining the Unified Register of Electronic State Services;

See: Article 19 of this Law.

establishes the procedure for the functioning of the interdepartmental electronic cooperation system;

See: Regulation on Interdepartmental Information Cooperation of State Bodies and Other Organizations in the Provision of State Services approved by Resolution of the Cabinet of Ministers of the Republic of Uzbekistan No. 120 dated May 13, 2015.

approves regulations of electronic state services if several state bodies providing electronic state services participate in their provision;

approves the methodology for evaluating the quality of provision of electronic state services, as well as the target indicators of the effectiveness of implementing electronic government projects.

See: Article 24 of this Law.
See previous edition.

The Cabinet of Ministers of the Republic of Uzbekistan may also exercise other powers in accordance with the legislation.
(Second part of Article 14 in the edition of Law of the Republic of Uzbekistan No. URQ-683 dated April 21, 2021 — , 21.04.2021, No. 03/21/683/0375)

See: Chapter 3 of the Law of the Republic of Uzbekistan "On the Cabinet of Ministers of the Republic of Uzbekistan".

Article 15. Powers of the Authorized Body in the Field of Electronic Government
[
OKOS:
1.
12.00.00.00 Information and informatization / 12.02.00.00 Management in the field of information and informatization. Electronic government / 12.02.01.00 Information management bodies]

The Ministry of Information Technologies and Communication Development of the Republic of Uzbekistan is the authorized body in the field of electronic government.

See: Chapter 3 of the Regulation on the Ministry of Information Technologies and Communication Development of the Republic of Uzbekistan approved by Resolution of the Cabinet of Ministers No. 318 dated May 1, 2018.

Within the scope of its powers, the authorized body in the field of electronic government:

implements a unified state policy in the field of electronic government; See previous edition.

determines priority directions for the further development of electronic government and implements the development of proposals for improving legislation on electronic government; (Third paragraph of the second part of Article 15 in the edition of Law of the Republic of Uzbekistan No. URQ-683 dated April 21, 2021 — , 21.04.2021, No. 03/21/683/0375)

develops state programs and other programs in the field of electronic government;

coordinates the activities of state bodies in the field of electronic government;

carries out monitoring in the field of electronic government, forms and processes reporting materials on the provision of electronic state services, as well as interdepartmental electronic cooperation;

ensures the functioning of the central databases of the electronic government infrastructure, the interdepartmental electronic cooperation system, the Single Interactive State Services Portal, the Data Processing Center and the interdepartmental data transmission network;

evaluates the quality of provision of electronic state services, as well as the level of achievement of target indicators of the effectiveness of implementing electronic government projects;

See: Article 24 of this Law.

takes measures to form the technical basis of electronic government based on standards and technical requirements for collecting, storing, processing, transmitting and exchanging information;

develops proposals for improving the procedures for providing electronic state services and interdepartmental electronic cooperation;

implements the agreement of regulations of electronic state services;

forms and maintains the Unified Register of Electronic State Services;

See: Article 19 of this Law.
See previous edition.

develops and implements measures to ensure information security and cybersecurity of electronic government information systems and information resources; (Thirteenth paragraph of the second part of Article 15 in the edition of Law of the Republic of Uzbekistan No. URQ-964 dated September 20, 2024 — , 21.09.2024, No. 03/24/964/0736 — enters into force on December 22, 2024)

participates in organizing the system of training, retraining and advanced training of employees of state bodies in the field of electronic government;

ensures the attraction of investments to the development of electronic government in the Republic of Uzbekistan;

carries out international cooperation in the field of electronic government.
See previous edition.

The authorized body in the field of electronic government may also exercise other powers in accordance with the legislation.
(Third part of Article 15 in the edition of Law of the Republic of Uzbekistan No. URQ-683 dated April 21, 2021 — , 21.04.2021, No. 03/21/683/0375)

See: Regulation "On the Ministry of Information Technologies and Communication Development of the Republic of Uzbekistan" approved by Resolution of the Cabinet of Ministers No. 318 dated May 1, 2018.

Article 16. Powers of State Bodies in the Field of Electronic Government
[OKOS:
1.
12.00.00.00 Information and informatization / 12.02.00.00 Management in the field of information and informatization. Electronic government / 12.02.01.00 Bodies managing informatization]

Within the scope of their powers, state bodies:

participate in implementing unified state policy in the field of electronic government;

participate in the development and implementation of state programs and other programs in the field of electronic government;

ensure the introduction, development, and integration of information systems and information resources, as well as electronic state services in the field of electronic government;

develop regulations for electronic state services in accordance with their field of activity and approve them in coordination with the authorized body in the field of electronic government;

ensure that the electronic state services they provide are registered in the Unified Registry of Electronic State Services;

See: Article 19 of this Law.

ensure the opportunity for applicants to receive electronic state services according to their choice;

create the necessary conditions for providing electronic state services, including creating necessary conditions for persons with disabilities;

ensure the uninterrupted operation of information systems and information resources containing the information necessary for providing electronic state services;

Previous edition.

take measures to ensure the information security and cybersecurity of information systems and information resources;

(The tenth paragraph of the first part of Article 16 was amended by the Law of the Republic of Uzbekistan No. URQ-964 dated September 20, 2024, effective from December 22, 2024)

take measures for the training, retraining, and advanced training of employees in the field of electronic government;

develop departmental plans (programs) for the development of information systems, information resources, and networks in a unified manner with state programs and other programs in the field of electronic government;

ensure the continuous operation of their official websites, as well as the publication of information on the procedure for providing electronic state services on them;

ensure the implementation of information and communication technologies in their structural subdivisions;

ensure the opportunity for applicants to obtain information on the progress of providing electronic state services through various forms of mutual cooperation;

Previous edition.

participate in developing proposals for improving the legislation on electronic government.

(The sixteenth paragraph of the first part of Article 16 was amended by the Law of the Republic of Uzbekistan No. URQ-683 dated April 21, 2021)

Previous edition.

State bodies may also exercise other powers in accordance with the legislation.

(The second part of Article 16 was amended by the Law of the Republic of Uzbekistan No. URQ-683 dated April 21, 2021)

See: Paragraph 15 of the Regulation on the Inspection for Control in the Field of Communications, Informatization, and Telecommunication Technologies under the Ministry of Information Technologies and Communications of the Republic of Uzbekistan, approved by Resolution No. 318 of the Cabinet of Ministers of the Republic of Uzbekistan dated May 1, 2018.

Article 17. Development of Electronic Government in the Republic of Karakalpakstan, Regions, and the City of Tashkent
[OKOS:
1.
12.00.00.00 Information and informatization / 12.02.00.00 Management in the field of information and informatization. Electronic government / 12.02.01.00 Bodies managing informatization]

Regional development programs in the Republic of Karakalpakstan, regions, and the city of Tashkent must be interrelated with state programs and other programs in the field of electronic government.

Local state authority bodies implement projects for the introduction of electronic state services and the organization of interdepartmental electronic cooperation in coordination with the authorized body in the field of electronic government.

Chapter 3. Provision of Electronic State Services

See: "Regulation on the Unified Interactive State Services Portal of the Republic of Uzbekistan", approved by Resolution No. 728 of the Cabinet of Ministers of the Republic of Uzbekistan dated September 15, 2017.

Article 18. Types of Electronic State Services
[OKOS:
1.
02.00.00.00 Fundamentals of State Administration / 02.08.00.00 General Issues of State Administration in the Field of Economy, Socio-Cultural Construction / 02.08.06.00 Administrative Procedures / 02.08.06.04 Provision of State Services;
2.
12.00.00.00 Information and Informatization / 12.01.00.00 General Rules of the Field of Information and Informatization]

Electronic state services may be provided in the form of information and interactive state services.

An information state service is an electronic state service provided by publishing and otherwise disseminating information about the activities of a state body, aimed at satisfying the information needs of applicants.

For additional information, see: The Law of the Republic of Uzbekistan "On Openness of Activities of State Authority and Administration Bodies".

An interactive state service is an electronic state service provided to the applicant through bilateral electronic cooperation between the applicant and the state body providing the electronic state service.

See: Resolution No. 378 of the Cabinet of Ministers of the Republic of Uzbekistan dated December 30, 2012 "On Measures for Further Improvement of the Activities of the Government Portal of the Republic of Uzbekistan on the Internet Network Taking into Account the Accounting of Interactive State Services".

Article 19. Unified Registry of Electronic State Services
[OKOS:
1.
02.00.00.00 Fundamentals of State Administration / 02.08.00.00 General Issues of State Administration in the Field of Economy, Socio-Cultural Construction / 02.08.06.00 Administrative Procedures / 02.08.06.04 Provision of State Services;
2.
12.00.00.00 Information and Informatization / 12.01.00.00 General Rules of the Field of Information and Informatization]

Electronic state services must be registered in the Unified Registry of Electronic State Services.

The Unified Registry of Electronic State Services must indicate the list and volume of documents and information necessary for providing electronic state services, as well as information about the state bodies responsible for their submission. [OKOS:
1.
02.00.00.00 Fundamentals of State Administration / 02.01.00.00 Cabinet of Ministers of the Republic of Uzbekistan (also see 01.11.00.00) / 02.01.02.00 Powers of the Cabinet of Ministers]

The procedure for maintaining the Unified Registry of Electronic State Services is established by the Cabinet of Ministers of the Republic of Uzbekistan.

Article 20. Requirements for Electronic State Services
[OKOS:
1.
12.00.00.00 Information and Informatization / 12.01.00.00 General Rules of the Field of Information and Informatization]

Information state services must contain complete and reliable information.

Interactive state services:
Previous edition.

must be organized on the basis of legislation and normative legal documents in the field of technical regulation of the collection, storage, processing, transmission, and exchange of information;

(The second paragraph of the second part of Article 20 was amended by the Law of the Republic of Uzbekistan No. URQ-683 dated April 21, 2021)

must be provided on the basis of an approved regulation of electronic state services;

must ensure the safe use of services involving the processing of personal data by applicants;

must ensure the opportunity to send a request and receive the result of the electronic state service;

must contain complete, reliable information protected against unauthorized use.

Article 21. Requirements for Requests Regarding the Provision of Electronic State Services
[OKOS:
1.
02.00.00.00 Fundamentals of State Administration / 02.08.00.00 General Issues of State Administration in the Field of Economy, Socio-Cultural Construction / 02.08.06.00 Administrative Procedures / 02.08.06.04 Provision of State Services;
2.
12.00.00.00 Information and Informatization / 12.01.00.00 General Rules of the Field of Information and Informatization]

Requirements for the composition, volume, identification, and procedure for formalizing and sending a request regarding the provision of an electronic state service are approved by the regulation of the electronic state service.

A request regarding the provision of an electronic state service requiring identification of the applicant, as a rule, must be in the form of an electronic document.

A request sent in the form of an electronic document regarding the provision of an electronic state service is equated to a request sent in paper form.

See: Article 7 of the Law of the Republic of Uzbekistan "On Electronic Document Circulation".

Article 22. Requirements for Responses Regarding the Requested Electronic State Service
[OKOS:
1.
02.00.00.00 Fundamentals of State Administration / 02.08.00.00 General Issues of State Administration in the Field of Economy, Socio-Cultural Construction / 02.08.06.00 Administrative Procedures / 02.08.06.04 Provision of State Services;
2.
12.00.00.00 Information and Informatization / 12.01.00.00 General Rules of the Field of Information and Informatization]

Requirements for the composition, volume, identification, and procedure for formalizing and sending a response regarding the requested electronic state service are approved by the regulation of the electronic state service.

The response sent to the applicant regarding the requested electronic state service, as a rule, must be in the form of an electronic document and sent within the timeframes established by the regulation of the electronic state service.

A response sent in the form of an electronic document regarding the requested electronic state service is equated to a response sent in paper form.

See: Article 7 of the Law of the Republic of Uzbekistan "On Electronic Document Circulation".

Article 23. Rights of the Applicant in Receiving Electronic State Services

The applicant has the following rights:

to receive electronic state services on time and in accordance with the approved regulations of electronic state services;

to obtain complete and reliable information about the procedure for providing electronic state services;

to obtain information on the progress of providing electronic state services through various forms of mutual cooperation (official website, telephone, email, instant messaging, etc.);

to appeal in the established order to higher bodies or officials, or to the court, against the decisions of state bodies providing electronic state services and the actions (inaction) of their officials;

See: The Law of the Republic of Uzbekistan "On Appeals of Physical and Legal Persons" (new edition), the Code of the Republic of Uzbekistan on Administrative Court Proceedings.

to participate in assessing the quality of providing electronic state services;

See: Article 24 of this Law.

to submit proposals for improving electronic state services.
Previous edition.

The applicant may also have other rights in accordance with the legislation.

(The second part of Article 23 was amended by the Law of the Republic of Uzbekistan No. URQ-683 dated April 21, 2021)

Article 24. Procedure for Assessing the Quality of Providing Electronic State Services
[OKOS:
1.
02.00.00.00 Fundamentals of State Administration / 02.01.00.00 Cabinet of Ministers of the Republic of Uzbekistan (also see 01.11.00.00) / 02.01.02.00 Powers of the Cabinet of Ministers;
2.
02.00.00.00 Fundamentals of State Administration / 02.08.00.00 General Issues of State Administration in the Field of Economy, Socio-Cultural Construction / 02.08.06.00 Administrative Procedures / 02.08.06.04 Provision of State Services]

Assessment of the quality of providing electronic state services is carried out by the authorized body in the field of electronic government based on the methodology approved by the Cabinet of Ministers of the Republic of Uzbekistan, as well as on the basis of studying public opinion.

The results of assessing the quality of providing electronic state services must be regularly published in the mass media.

State bodies providing electronic state services must take measures to improve the quality of providing these services, taking into account the assessment results.

See: "Methodology for Assessing the Quality of Providing State Electronic Services by State and Economic Management Bodies, Local State Authority Bodies, and Other Organizations", approved by Resolution No. 353 of the Cabinet of Ministers of the Republic of Uzbekistan dated October 20, 2016; Resolution No. 373 of the Cabinet of Ministers of the Republic of Uzbekistan dated June 15, 2021 "On Measures for Further Improvement of the System for Rating the State of Development of the Digital Economy and Electronic Government".

Chapter 4. Organization of the Operation of Electronic Government

Article 25. Infrastructure of Electronic Government

The infrastructure of electronic government consists of:

central databases;

interdepartmental electronic cooperation systems;

information systems and information resources of state bodies and their complexes;

official websites of state bodies and the Unified Interactive State Services Portal;

Data Processing Center and interdepartmental data transmission network.

See: Articles 26–28 of this Law.

Article 26. Central Databases of Electronic Government
[OKOS:
1.
02.00.00.00 Fundamentals of State Administration / 02.08.00.00 General Issues of State Administration in the Field of Economy, Socio-Cultural Construction / 02.08.06.00 Administrative Procedures / 02.08.06.04 Provision of State Services]

The central databases of electronic government are state information resources that provide unified centralized information sources, where the main information of state bodies for providing state services and interdepartmental electronic cooperation is generalized and stored.

For additional information, see: The list of state information resources and the state bodies responsible for their formation, use, and support, approved by Resolution No. 27 of the Cabinet of Ministers of the Republic of Uzbekistan dated February 20, 2006; The Regulation on the Procedure for Forming State Information Resources, approved by Resolution No. 256 of the Cabinet of Ministers of the Republic of Uzbekistan dated November 22, 2005; The Regulation on the Procedure for Forming and Maintaining Central Databases of Physical and Legal Persons of the "Electronic Government" System, approved by Resolution No. 365 of the Cabinet of Ministers of the Republic of Uzbekistan dated December 17, 2015.

Information from the central databases of electronic government is used during the provision of electronic state services, as well as in the process of interdepartmental electronic cooperation. Other information necessary for providing electronic state services and for interdepartmental electronic cooperation may be stored in the information systems and information resources of state bodies. [OKOS:
1.
02.00.00.00 Fundamentals of State Administration / 02.01.00.00 Cabinet of Ministers of the Republic of Uzbekistan (also see 01.11.00.00) / 02.01.02.00 Powers of the Cabinet of Ministers]

The procedure for creating, using, and storing the central databases of electronic government is established by the Cabinet of Ministers of the Republic of Uzbekistan.

Article 27. Interdepartmental Electronic Cooperation System, Information Systems and Information Resources of State Bodies and Their Complexes
[OKOS:
1.
02.00.00.00 Fundamentals of State Administration / 02.08.00.00 General Issues of State Administration in the Field of Economy, Socio-Cultural Construction / 02.08.06.00 Administrative Procedures / 02.08.06.04 Provision of State Services;
2.
12.00.00.00 Information and Informatization / 12.01.00.00 General Rules of the Field of Information and Informatization]

The interdepartmental electronic cooperation system ensures their mutual cooperation for the purpose of performing the functions and tasks of state bodies during the provision of electronic state services.

When creating information systems and information resources by state bodies, the possibility of their integration with the central databases of electronic government must be provided to ensure interdepartmental electronic cooperation.

The interdepartmental electronic cooperation system operates on the basis of requirements for the collection, storage, processing, transmission, and exchange of information. Previous edition.

Documents used in state bodies must be created, sent, and stored primarily in the form of electronic documents in accordance with the legislation on electronic document circulation.

(The fourth part of Article 27 was amended by the Law of the Republic of Uzbekistan No. URQ-683 dated April 21, 2021)

See: The Law of the Republic of Uzbekistan "On Electronic Document Circulation".

The list of documents and information transmitted through the interdepartmental electronic cooperation system is determined by the regulations of electronic state services.
[OKOS:
1.
02.00.00.00 Fundamentals of State Administration / 02.01.00.00 Cabinet of Ministers of the Republic of Uzbekistan (also see 01.11.00.00) / 02.01.02.00 Powers of the Cabinet of Ministers]

The procedure for the operation of the interdepartmental electronic cooperation system is established by the Cabinet of Ministers of the Republic of Uzbekistan.

See: The Regulation on the Procedure for Interdepartmental Information Cooperation of State Bodies and Other Organizations in Providing State Services, approved by Resolution No. 120 of the Cabinet of Ministers of the Republic of Uzbekistan dated May 13, 2015.

The information systems and information resources of state bodies in electronic government ensure the collection, storage, search, processing, and use of information within the scope of their powers.

The information systems and information resources of state bodies in electronic government may be combined into complexes that automate the processes of collecting, storing, searching, processing information, as well as the mutual electronic cooperation of these bodies.

Article 28. Official Websites of State Bodies and the Unified Interactive State Services Portal
[OKOS:
1.
02.00.00.00 Fundamentals of State Administration / 02.08.00.00 General Issues of State Administration in the Field of Economy, Socio-Cultural Construction / 02.08.06.00 Administrative Procedures / 02.08.06.04 Provision of State Services;
2.
12.00.00.00 Information and Informatization / 12.01.00.00 General Rules of the Field of Information and Informatization]

Electronic state services are provided to applicants through the official websites of state bodies and through the Unified Interactive State Services Portal, which is the single point of access to interactive state services provided by state bodies.

State bodies providing electronic state services publish information on the procedure for providing electronic state services on their official websites.

Article 29. Data Processing Center and Interdepartmental Data Transmission Network of Electronic Government

The Data Processing Center of electronic government ensures the storage and integration of departmental and interdepartmental information systems and information resources of state bodies providing electronic state services, and the central databases of electronic government.

The mutual cooperation of departmental and interdepartmental information systems and information resources of state bodies providing electronic state services, and the central databases of electronic government is carried out through the interdepartmental data transmission network of electronic government.

Chapter 5. Final Provisions

Article 30. Financing of Activities for the Formation and Development of Electronic Government
Previous edition.

[OKOS:
1.
06.00.00.00 Legislation on Social Security and Social Insurance. Social Protection / 06.03.00.00 Financing of Social Security and Social Insurance / 06.03.04.00 Budget Financing;
2.
06.00.00.00 Legislation on Social Security and Social Insurance. Social Protection / 06.03.00.00 Financing of Social Security and Social Insurance / 06.03.06.00 Other Sources of Financing;
3.
12.00.00.00 Information and Informatization / 12.02.00.00 Management in the Field of Information and Informatization. Electronic Government / 12.02.01.00 Bodies Managing Informatization]

Financing of activities for the formation and development of electronic government is carried out from the funds of the State Budget of the Republic of Uzbekistan and other sources not prohibited by legislation.

(The text of Article 30 was amended by the Law of the Republic of Uzbekistan No. URQ-683 dated April 21, 2021)

Article 31. Resolution of Disputes
Previous edition.

Disputes in the field of electronic government are resolved in the order established by legislation.

(The text of Article 31 was amended by the Law of the Republic of Uzbekistan No. URQ-683 dated April 21, 2021) Previous edition.

Article 32. Liability for Violation of Legislation on Electronic Government
[OKOS:
1.
12.00.00.00 Information and Informatization / 12.08.00.00 Information Security, Protection of Information and Rights of Subjects in the Field of Information and Informatization (also see 16.04.03.00))]

Persons guilty of violating the legislation on electronic government are liable in the established order.

(Article 32 was amended by the Law of the Republic of Uzbekistan No. URQ-683 dated April 21, 2021)

See: Article 2155 of the Code of the Republic of Uzbekistan on Administrative Liability.

Previous edition.

Article 33. Alignment of Legislation with this Law

(The title of Article 33 was amended by the Law of the Republic of Uzbekistan No. URQ-683 dated April 21, 2021)

The Cabinet of Ministers of the Republic of Uzbekistan:

aligns government resolutions with this Law;

ensures the review and cancellation by state management bodies of their normative legal documents that contradict this Law.

Article 34. Entry into Force of this Law

This Law enters into force six months after the date of its official publication.

This Law was published in the "Xalq So'zi" newspaper on December 10, 2015, No. 237 (6420)

President of the Republic of Uzbekistan I. KARIMOV

Tashkent city,

December 9, 2015,

No. URQ-395
(Collection of Legislation of the Republic of Uzbekistan, 2015, No. 49, Article 611; , April 21, 2021, No. 03/21/683/0375; September 21, 2024, No. 03/24/964/0736)