Order on Land-Based Casinos

Order on Land-Based Casinos 1)

Pursuant to Section 17, Section 41, Paragraph 1, and Section 60 of the Gaming Act, cf. Statutory Order No. 1494 of 6 December 2016, as amended by Act No. 651 of 8 June 2017, and Section 67 and Section 78, Paragraph 6, of the Money Laundering Act, cf. Statutory Order No. 930 of 6 September 2019, the following is enacted:

Chapter 1
Opening Hours and Layout

§ 1. The casino may be open daily between 10:00 and 05:00.

Paragraph 2. The Gaming Authority may, in the individual permit for casino operation, set special rules for shorter or longer opening hours than specified in Paragraph 1, if considerations of public order so dictate.

§ 2. The casino must constitute a coherent entrance area, cf. however Section 42 regarding tournaments in a nearby room.

Chapter 2
Registration and Identification etc.

§ 3. The casino must register information about the identity of every incoming guest, including name and address as well as CPR number or other similar information if the person does not have a CPR number. The casino must register the guest's time of arrival.

Paragraph 2. The registered information must be confirmed by identification in connection with the guest's arrival at the casino. The extent of the identification must be determined based on a risk assessment, so that the casino is sure that the guest is the person the guest claims to be.

Paragraph 3. If there is doubt as to whether previously registered information about the guest's identity is sufficient, new identification must be required.

§ 4. Simultaneously with the guest's arrival, the casino must carry out video registration of the guest, which ensures subsequent identification of the video recording with the registration mentioned in Section 3.

§ 5. Guests must, upon request by the casino's employees or the Gaming Authority, show identification during their stay at the casino.

Chapter 3
Storage and Disclosure of Information etc.

§ 6. The casino must store the identity and identification information about a registered guest covered by this order, cf. Chapter 2, for at least 5 years from the time of the guest's visit to the casino, cf. however Paragraph 2.

Paragraph 2. Video registration and video recording after Section 4 must be stored by the casino for 3 months from the time of the guest's visit to the casino, after which the casino must delete the video recording.

Paragraph 3. Electronic surveillance after Section 46 must be stored for 3 months after the recording has been made. Recordings that are part of the processing of a complaint according to the rules in Section 53, however, must be stored for at least 2 years. The casino must delete the recordings when they no longer need to be stored.

Paragraph 4. Documents and registrations regarding the guests' transactions must be stored so that they can be found collectively for at least 5 years after the transactions have been completed.

Paragraph 5. If the casino's business ceases, the most recent management must ensure that identity information etc. continues to be stored in accordance with Paragraphs 1-4. In the event of the dissolution of the casino's business through the bankruptcy court, the bankruptcy court may decide that persons other than the most recent management shall store the identity information etc.

§ 7. The disclosure of the information etc. stored in accordance with Section 6, Paragraphs 1-4, may only be made to the police and the Gaming Authority.

Paragraph 2. The police and the Gaming Authority have access to the stored information without a court order and upon proper identification, when deemed necessary.

Chapter 4
Registration of Cheaters etc.

§ 8. If the casino detects cheating or other criminal acts according to the Penal Code rules in connection with the conduct of games, it may register the persons who commit such acts or participate therein, if the circumstances are simultaneously reported to the police. The registration may form the basis for refusing the person or persons in question as guests at the casino during the registration period.

Paragraph 2. The police inform the casino of the final outcome of the criminal case. If the report does not lead to any charges, or if charges are dropped, the casino must immediately delete the relevant registration. The same applies if the registered person is acquitted of the reported offense.

Paragraph 3. Information registered according to Paragraph 1, which is not to be deleted according to Paragraph 2, must be deleted no later than 5 years after the conclusion of the criminal case.

Chapter 5
Responsible Gaming

§ 9. Upon request from a person, the casino must register the identity information mentioned in Section 3 with information that the person has excluded themselves from the casino and must be refused entry at the entrance to the casino.

Paragraph 2. The request according to Paragraph 1, which must come from the person themselves, may be made both in writing and by personal contact to the casino. Before the casino registers a self-exclusion, there must be a signed and dated declaration from the person regarding the desired self-exclusion. The casino must make it possible for persons to sign this declaration at the entrance to the casino.

Paragraph 3. Registration according to Paragraph 1 must, upon the person's request, have effect as either a temporary or final exclusion from the casino. A temporary exclusion cannot be less than 30 days.

Paragraph 4. In the case of a final exclusion, the person may at any time, but no earlier than 1 year after the registration, request the casino to delete the registration. The request for deletion must be made according to the same rules as mentioned in Paragraph 2. The information in the register must be automatically deleted 5 years after the registration, even if no request for deletion has been made by the registered person.

Paragraph 5. If a person has excluded themselves, the casino must inform the person about counseling and treatment services for gambling addiction at a Danish treatment center and the possibility of registering in the Gaming Authority's register of voluntarily excluded players, either temporarily or finally.

§ 10. The Gaming Authority maintains a register of players who voluntarily wish to be temporarily or finally excluded from gaming at all permit holders. A player can be registered in the register on the Gaming Authority's website or by contacting the Gaming Authority. The player must give explicit consent to registration in the register.

Paragraph 2. The processing of personal data in the register takes place on the basis of the Gaming Authority's exercise of authority in accordance with Article 6, Paragraph 1, letter e, of the Data Protection Regulation.

Paragraph 3. The Gaming Authority may determine the length of the different temporary exclusions that a player can choose between.

Paragraph 4. A player who has been registered in the register as temporarily excluded, cf. Paragraph 1, cannot be deleted or retract their registration during the chosen exclusion period.

Paragraph 5. A player who has been registered in the register as finally excluded may at any time, but no earlier than 1 year after registration in the register, request the Gaming Authority to be deleted from the register. The player must confirm the request no earlier than 7 days after and no later than 30 days after the request, for the deletion to be carried out.

Paragraph 6. A player registered in the register on 1 January 2020 or thereafter has opted out of receiving marketing from casinos during the exclusion period.

Paragraph 7. Paragraphs 1-6 do not apply to persons who, according to Section 3, Paragraph 1, have been registered without a CPR number.

§ 11. Simultaneously with the casino's registration according to Section 3, Paragraph 1, the casino must consult the register of voluntarily excluded players to ensure that the player in question is not registered in the register. If a player is registered in the register, access to the casino must be denied.

Paragraph 2. No earlier than 24 hours before the casino sends marketing to a player, the casino must consult the register to verify whether the player is registered in the register. If the player is registered in the register, the casino must not send marketing to them.

Paragraph 3. Paragraphs 1 and 2 do not apply to persons who, according to Section 3, Paragraph 1, have been registered without a CPR number.

Chapter 6
Information to the Player

§ 12. The casino must inform in writing in a prominent place in the entrance area about:
1) that it is not permitted for persons under 18 years of age to access the casino,
2) responsible gaming and the potential harmful effects of gaming,
3) contact addresses for Danish treatment centers for gambling addiction,
4) the casino's house rules, which means rules for access to and stay at the casino,
5) that it is voluntary to give tips in the casino,
6) the possibility and effect of excluding oneself from gaming at the casino, cf. Section 9,
7) the possibility of registering in the register of voluntarily excluded players, cf. Section 10,
8) the Gaming Authority's helpline for responsible gaming, and
9) the casino's handling of complaints, cf. Section 53, including where persons can submit a complaint.

Paragraph 2. The information according to Paragraph 1, no. 2, must be prepared in cooperation with a treatment center for gambling addiction.

§ 13. The casino must inform in writing about:
1) the minimum and maximum bets at the individual gaming tables and the individual slot machines, cf. Section 23, Paragraph 3, and
2) the casino's rules for the conduct of the individual games upon the player's request.

§ 14. The following must appear on the casino's website:
1) That it is not permitted for persons under 18 years of age to access the casino.
2) That the casino has a permit from and is under the supervision of the Gaming Authority, and access to the Gaming Authority's website must be provided.
3) Information prepared in cooperation with a treatment center for gambling addiction about responsible gaming and the potential harmful effects of gaming.
4) Information about the possibility of registering in the register of voluntarily excluded players, cf. Section 10, and access to registration on the Gaming Authority's website must be provided.
5) A link to a self-test for gambling addiction.
6) Information about and contact addresses for Danish treatment centers for gambling addiction.
7) Information about the Gaming Authority's helpline for responsible gaming.
8) Information about the casino's handling of complaints, cf. Section 53.

Paragraph 2. The information according to Paragraph 1 must be placed in a prominent position on the website and must be accessible from all pages on the website.

§ 15. The information mentioned in Sections 12-14 must appear in Danish and English.

§ 16. The casino must use the Gaming Authority's labeling scheme in the entrance area and on its website.

Paragraph 2. The Gaming Authority's mark in the entrance area and at the entrance to a nearby room, cf. Section 42, must be easily visible to the player and must be placed in the upper left or right corner on the front of the casino's website. On the other pages of the website, the mark must be easily visible to the player.

Paragraph 3. The casino must at all times use the latest published version of the mark prepared by the Gaming Authority. The mark must not be changed by the casino in design, proportions, or colors.

Paragraph 4. The mark must not be used in a way that gives the impression that the Gaming Authority is a co-organizer or sponsor.

Paragraph 5. The mark must not be used by the casino's partners or other parties who do not have a permit from the Gaming Authority.

Chapter 7
Marketing

§ 17. The casino must take measures to avoid sending marketing to persons who have excluded themselves from the casino.

§ 18. The casino must inform in marketing about:
1) the age limit for access to the casino,
2) the Gaming Authority's helpline for responsible gaming, and
3) the possibility of self-exclusion in the register of voluntarily excluded players, cf. Section 10.

Paragraph 2. The casino must use the Gaming Authority's labeling scheme in marketing. The mark must be easily visible.

Section 16, Paragraphs 3-5, apply correspondingly.

Paragraph 3. The information in Paragraph 1 and the mark, cf. Paragraph 2, must also be found on the casino's websites that are immediately associated with the respective marketing.

§ 19. In marketing of games covered by the casino permit, it must be clear and obvious who has the permit to offer the games.

Paragraph 2. The casino's partners, sponsors etc. must not appear as providers of the games.

Chapter 8
Payment Means, Bets and Exchanges

§ 20. The casino may only receive cash payments, checks, or payments from a provider of payment services, which are lawfully offered here in the country according to the Payment Services Act and Electronic Money Act.

§ 21. Bets in games must be made in gaming chips, which must be equipped with the casino's individual security mark.

Paragraph 2. Paragraph 1 does not apply to bets in slot machines.

§ 22. The casino's guests may use gaming chips as payment for the purchase of tobacco, food, and beverages within the casino area.

Paragraph 2. Gaming chips received as payment according to Paragraph 1 must be exchanged daily in the casino's cash cage before the casino closes.

§ 23. A guest may not bet less than 5 DKK or more than 50,000 DKK per chance, cf. however Paragraph 2.

Paragraph 2. A guest may not bet less than 0.50 DKK or more than 20 DKK per chance at slot machines.

Paragraph 3. The casino must set minimum and maximum bets for each of the individual games in accordance with the minimum and maximum bets mentioned in Paragraphs 1 and 2.

§ 24. Exchange of cash to gaming chips can be carried out in the casino's cash cage and at the gaming tables.

Paragraph 2. Exchange of cash to gaming chips at the gaming tables can only take place if the cash is immediately placed by a croupier in a cash box in the gaming table.

Paragraph 3. When exchanging cash at the gaming tables, the entire cash amount must be exchanged for gaming chips.

§ 25. Exchange of gaming chips may only be done for cash. This exchange must take place in the casino's cash cage.

Paragraph 2. Notwithstanding Paragraph 1, the Gaming Authority may allow gaming chips to be paid out in checks or through a bank under special circumstances.

§ 26. The casino may not exchange or swap gaming chips between the individual gaming tables.

Chapter 9
Payout and Storage of Winnings

§ 27. Winnings in games must be paid out in gaming chips, cf. however Paragraphs 2-4.

Paragraph 2. Payout of winnings from slot machines and from tournaments must be made in cash or in value certificates that can be exchanged for cash, if the winnings do not exceed 20,000 DKK.

Paragraph 3. Payout of winnings from slot machines and from tournaments can also be made in checks issued to the respective guest or by transfer through a bank, if the winnings are between 20,000 DKK and 150,000 DKK.

Paragraph 4. Payout of a winning from slot machines and from tournaments must be made in checks issued to the respective guest or by transfer through a bank, if the winnings exceed 150,000 DKK.

Paragraph 5. Two of the casino's employees must attest that the winnings, which are paid out in checks or by transfer through a bank, were won at the casino on a slot machine or in a tournament, and that the guest who receives the winnings paid out in checks or by transfer through a bank has shown identification at the issuance of the check or at the transfer through the bank. The casino must store the attestations and a copy of issued checks or transfers through the bank for 5 years.

§ 28. Upon request from a guest, the casino must store cash amounts according to Section 25, Paragraph 1, and Section 27, Paragraph 2. The casino issues a receipt to the guest as documentation for the storage. The casino must store a copy of the receipt for 5 years.

Chapter 10
Counting and Accounting etc.

§ 29. Before the casino opens, cash and gaming chips in the casino's cash cage must be counted.

Paragraph 2. Upon the casino's closing, the cash cage's inventory of cash and gaming chips must be counted.

Paragraph 3. In connection with the counting of gaming chips according to Paragraph 2, the total inventory of gaming chips must not be changed, unless it appears from the casino's daily accounting, cf. Section 35, that there has been a change in the inventory of gaming chips.

§ 30. Before each gaming table opens:
1) gaming chips at the gaming table must be counted and brought into agreement with the inventory set for the gaming table,
2) it must be ensured that boxes for cash and chips are securely locked, and
3) it must be ensured that all playing cards for use in the respective game are present.

Paragraph 2. Boxes, cf. Paragraph 1, no. 2, may only be accessed by opening two different locks. One person must not possess keys to both locks.

§ 31. Counting of the contents of the gaming table's box must be done daily.

Paragraph 2. After a gaming table closes, the contents of the gaming table's cash box must be counted before the gaming table opens again.

§ 32. Counting etc. according to Sections 29-31 must be carried out and attested by at least two of the casino's employees.

§ 33. Counting in transfers and exchanges between the individual gaming table and the cash cage must be supervised and attested by at least two of the casino's employees. The attestation is given on a form, of which a copy is placed respectively in the gaming table's cash box and in the cash cage.

§ 34. Upon the closing of each gaming table, the gaming table's inventory of gaming chips must be stored in a locked box.

Paragraph 2. The gaming chips in the box, cf. Paragraph 1, may only be removed by opening two different locks. One employee must not possess keys to both locks.

§ 35. The casino must keep daily accounting.

Paragraph 2. The accounting covered by Paragraph 1 must contain information about:
1) date, time, and year,
2) how much cash was in the box in each individual gaming table,
3) the value of gaming chips earmarked for the poker jackpot,
4) how much cash was exchanged for gaming chips in each individual cash cage,
5) the value of gaming chips that were exchanged for cash in each individual cash cage, and
6) payouts that have been made in checks or through a bank.

Paragraph 3. The accounting must be reviewed and attested by at least two of the casino's employees.

§ 36. The casino must store attestations according to Sections 32, 33, and 35 for 5 years.

Chapter 11
Chips (Tronc)

§ 37. If tips are given, they must be in the form of gaming chips placed in special containers (chips boxes), which are designed for this purpose.

Paragraph 2. A chip box may only be placed at the individual gaming table, at the casino's cash cage, and at the casino's exit. If a chip box is placed at a gaming table, it must be placed at the opposite end of the table where the cash box mentioned in Section 24, Paragraph 2, is placed.

§ 38. Counting of the contents of the chip boxes must be done daily. After a gaming table closes, the contents of the gaming table's chip box must be counted before the gaming table opens again. After the casino closes, the contents of the chip box at the cash cage and at the casino's exit must be counted before the casino opens again. Counting must be carried out and attested by at least two of the casino's employees.

Paragraph 2. An accounting must be kept for each individual chip box, showing the total value of the gaming chips that have been in the chip box daily. The accounting must be attested by the employees mentioned in Paragraph 1, 4th sentence.

Paragraph 3. The casino must store the attestation and accounting according to Paragraphs 1 and 2 for 5 years.

Chapter 12
Rules Regarding Casino Employees

§ 39. An employee may not participate in games at the casino, except in cases where the employee's function at the casino is to participate in the conduct of the games.

§ 40. An employee may not receive gifts or other favorable benefits from the casino's guests, cf. however Section 37.

§ 41. The rules in Sections 39 and 40 also apply to the holder of the permit for casino operation as well as to directors and board members in a company that has been granted a permit for casino operation.

Chapter 13
Special Rules Regarding Tournaments

§ 42. The Gaming Authority may, notwithstanding Section 2, allow tournaments to be held in a nearby room in special, individual cases.

§ 43. Tournaments held by casinos jointly, and the holding of tournaments that are part of a series of international tournaments, must be reported to the Gaming Authority. The report must be made in writing no later than 4 weeks before the holding of the tournament.

Chapter 14
Delivery of Data and Certification

§ 44. The casino must comply with the requirements for the control system and gaming system etc. that follow from Annex 1.

§ 45. The casino's gaming systems, gaming technical equipment, business processes, and business systems must be certified by an accredited test company before use for casino operation.

Paragraph 2. The Gaming Authority may set requirements for the certification as well as for how test companies are accredited.

Chapter 15
Electronic Surveillance

§ 46. In the casino, there must be electronic surveillance of:
1) all transactions at the cash cage,
2) all transactions in connection with the conduct of all games at the gaming tables, and
3) any form of counting according to this order.

Paragraph 2. During the entire opening hours of the casino, there must be at least one person present who can operate the electronic surveillance.

Chapter 16
Self-Control

§ 47. The casino must daily ensure that the gaming technical equipment functions flawlessly.

§ 48. The casino must have a satisfactory self-control program in the form of a written description of the fixed internal rules and procedures that must ensure that gaming legislation, including the provisions in this order, is complied with.

Paragraph 2. The self-control program must contain rules and procedures for the following:
1) Registration of persons who wish to be excluded according to the rules in Sections 9 and 10.
2) Which employees may deal with payout of winnings, counting, exchanges, and possess keys to boxes for cash and chips etc., cf. Section 30, Paragraph 2, and Section 34, Paragraph 2.
3) Counting of playing cards, gaming chips, and cash, including attestation of these.
4) The individual gaming tables' inventory of gaming chips.
5) Handling of any discrepancies in connection with counting playing cards, gaming chips, and cash.
6) Exchanges and payout of winnings, including payout of winnings by bank transfer and attestation thereof.
7) Locking and handling of chips boxes and the individual gaming tables' boxes for cash.
8) The daily control of the gaming technical equipment, cf. Section 47.
9) Electronic surveillance.
10) Accounting, including attestation of these.

Paragraph 3. The casino must prepare an authorization protocol, from which it appears which employees are authorized according to Paragraph 2, no. 2.

Paragraph 4. The casino must ensure that the employees engaged in actual casino business are made aware of the self-control program.

Paragraph 5. The casino must introduce, follow, and document the rules and procedures that follow from Paragraph 2.

Chapter 17
Annual Accounts and Audit etc.

§ 49. The casino must, to the extent it is not covered by rules in other legislation on bookkeeping and submission of annual accounts etc., carry out bookkeeping and prepare annual accounts consisting of balance sheet, income statement, and notes according to rules in or established according to the Bookkeeping Act. The casino must furthermore prepare an annual report.

Paragraph 2. The annual accounts s