Ordinance No 49 of the BNB on Licensing Credit Servicers and Information Provision by Credit Purchasers and Institutions

Ordinance No 49 of the BNB 1
Ordinance No 49* of the BNB of 6 October 2025 on the Terms and Procedure for Granting Licenses to and Requirements for the Activity of Credit Servicers and for Providing Information by Credit Purchasers and Credit Institutions (published in the Darjaven Vestnik, issue 88 of 21 October 2025)
Chapter One
General Provisions
General Provisions
Article 1. (1) This Ordinance shall establish:

1. the terms and procedure for granting licenses to operate as credit servicers;
2. the conditions and procedure for establishing and maintaining the Register un￾der Article 15 of the Law on Credit Servicers and Credit Purchasers and for require￾ments regarding its content;
3. the procedure for providing financial and statistical reporting by credit servicers;
4. the terms and procedure for providing information by credit institutions and
   credit purchasers regarding transferred claims on non-performing loans.
   (2) All provisions of this Ordinance shall also apply to credit purchasers that intend to provide an autonomous service of claims under credit agreements concluded with consumers. (3) For the purposes of paragraph 2, credit purchasers shall apply for a license pur￾suant to Article 35, paragraph 2 of the Law on Credit Servicers and Credit Purchasers.

• Unofficial translation provided for information purposes only. The Bulgarian National Bank bears no
  responsibility whatsoever as to the accuracy of the translation and is not bound by its contents.

2 Ordinance No 49 of the BNB
Chapter Two
Granting Licenses for Carrying Out an Activity as a Credit Servicer Application for Granting a License
Article 2. (1) An entity intending to carry out one or more of the activities un￾der Article 6, paragraph 2 of the Law on Credit Servicers and Credit Purchasers shall
submit a written application to the Bulgarian National Bank (BNB) according to a template based on instructions by the BNB Deputy Governor heading the Banking Department. (2) The application under paragraph 1 shall contain:

1. the name, unique identification code (UIC), registered office and address of the
   applicant;
2. a comprehensive list of credit servicing activities that the applicant intends to
   carry out;
3. the address for correspondence, e-mail and website of the applicant, as well as
   details of a representative or authorised contact person with regard to the documents provided.
   (3) The application for a licence shall be signed by the person or persons who man￾age and represent the applicant. Necessary Documents and Information
   Article 3. In addition to the documents and information under Article 9, para￾graph 2 of the Law on Credit Servicers and Credit Purchasers, the following docu￾ments shall be attached to the application under Article 2:
4. for a company under incorporation: a certified copy of the constitutive meet￾ing’s decision on setting up the company and of the minutes of the meeting on the
   election of management bodies;
5. a scheme clearly representing the applicant’s structure, which includes the name
   and percentage of participation (in capital/voting rights) of any person who holds or has subscribed directly or indirectly a qualifying holding within the meaning of
   Article 4(1)(36) of Regulation (EU) No 575/2013 of the European Parliament and of
   the Council of 26 June 2013 on prudential requirements for credit institutions and investment firms and amending Regulation (EU) No 648/2012 (OJ L 176/1 of 27 June 2013), hereinafter referred to as ‘Regulation (EU) No 575/2013’ in the capital of the applicant indicating the persons considered to be holders of qualifying holdings up to the beneficial owner;
6. a certified copy of minutes containing decisions of the management bodies of
   the shareholders – legal entities – concerning the participation in incorporation of a joint-stock company applying for a license;

Ordinance No 49 of the BNB 3
4. a clear description of the applicant’s organisational structure containing an al￾location of activities and responsibilities of:
(a) the members of the management and control bodies; (b) the representatives, including the persons authorised to manage and represent it; (c) the individual organisational units of the applicant;
5. documents certifying compliance with the requirements of Article 8, paragraph
2 of the Law on Credit Servicers and Credit Purchasers; for a company in the process of incorporation: a certificate by a bank for deposited monetary contributions into a collection account;
6. a declaration based on a template document in accordance with the instructions
of the BNB Deputy Governor heading the Banking Department concerning compli￾ance with the requirements of Article 8, paragraph 3 of the Law on Credit Servicers and Credit Purchasers and documents from shareholders certifying the origin of funds for the contributions against subscribed shares or with which they were acquired;
7. information on whether the applicant has been subject to regulation by a com￾petent authority in the financial services sector;
8. information on whether the applicant is part of a financial group, including
a description of the group and information about the parent undertaking, where applicable;
9. a comprehensive description of the applicant’s activities for the last three years
or the period of existence of the company, where applicable;
10. rules for the application of measures to protect funds in accordance with the
requirements of Article 13 of the Law on Credit Servicers and Credit Purchasers if the applicant intends to receive and hold funds from borrowers;
11. information and documents on the reliable and effective internal control mech￾anisms applied under Article 8, paragraph 11, item 9 of the Law on Credit Servicers
and Credit Purchasers;
12. information on whether the applicant intends to carry out cross-border credit
servicing under Article 22 of the Law on Credit Servicers and Credit Purchasers in other Member States, indicating separately each of them and in what form it will carry out the business (directly or through a branch);
13. information on whether it intends to outsource activities and which activities
under Article 6, paragraph 2 of the Law on Credit Servicers and Credit Purchasers it intends to outsource;
14. information on whether the applicant acquires or intends to acquire non-per￾forming loan claims granted by a credit institution;
15. a declaration that the information submitted with the application and the doc￾uments attached to the application are up-to-date, complete and reliable.

4 Ordinance No 49 of the BNB
Data on the Persons Managing and Representing the Applicant and on the Members of its Management and Control Bodies
Article 4. (1) The persons who manage and represent the applicant, the members
of its management and control bodies, including natural persons – representatives of legal entities in these bodies – shall meet the conditions of Article 8, paragraphs 8 and 9 of the Law on Credit Servicers and Credit Purchasers. (2) In addition to the documents and information under Article 9, paragraph 2, items 6–8 of the Law on Credit Servicers and Credit Purchasers, the following docu￾ments and information concerning the persons under paragraph 1 shall be attached to the application under Article 2:

1. personal data based on the identity document, nationality (current and previ￾ous), permanent and present address, contact details;
2. information about the position held, including whether it involves executive
   functions; a description of the main duties and responsibilities; the start date and du￾ration of the mandate, or the date of registration of a procurator in the commercial register and the register of non-profit legal entities;
3. a decision to designate them to participate in the management and control bod￾ies of the applicant and other documents certifying the information provided in item
   2;
4. a curriculum vitae, including at least:
   (a) data showing the professional experience of the person, including the name, UIC, registration number or other identification number, registered office and object of activities of employers, as well as the cases in which the person is in a self-employed capacity; (b) the positions held, the principal functions and responsibilities of the person and the position within the organisational structure;
5. a declaration certifying that:
   (а) the person has not been convicted of an intentional crime outside the Republic of Bulgaria, if the person is a Bulgarian citizen; for persons who are not Bulgarian citi￾zens, where no criminal record or other analogous document is issued in their country of habitual residence; (b) the person has not been deprived of the right to hold a position of financial responsibility; (c) the person is not included in the list under Article 4b, item 3 of the Law on the Measures Against the Financing of Terrorism and Proliferation of Weapons of Mass Destruction;
6. a certificate on the absence of tax and insurance obligations under Article 87,
   paragraph 6 of the Tax and Social Insurance Procedure Code;
7. where the person referred to in paragraph 1 is a representative of a legal entity, a
   certified copy of the decision of the competent authority to designate him to partici￾pate in the applicant’s management or control body;

Ordinance No 49 of the BNB 5
8. a declaration of compliance with the requirements of Article 8, paragraph 8, item
5 of the Law on Credit Servicers and Credit Purchasers;
9. a declaration certifying whether the person or company over which the person
has exercised control or a company in which he was a member of the management or control body or a procurator:
(a) the person has been subject to supervisory and control actions by a competent authority or subject to enforcement proceedings; (b) the person has been sanctioned by an administrative sanction and/or coercive administrative measures by a supervisory or regulatory body; (c) he has been refused granting of a license or entry in a register, refusal of mem￾bership in a trade or professional organisation, the licence granted to him, respectively, has been withdrawn or the registration made has been deleted; (d) he has been dismissed from a position in the management or control body of a regulated financial sector entity;
10. a document showing the results of an assessment of the individual suitability of
the members of the applicant’s management and control bodies, including the specific functions of the persons;
11. information on whether the person has been subject to a previous identical as￾sessment of good reputation, professional qualification, knowledge and experience by
another competent authority; the information shall include:
(a) the name of the competent authority;
(b) the date of the assessment;
(c) the result of the assessment;
12. a declaration of the results of the applicant’s collective suitability assessment of
the members of the applicant’s management and control bodies, as required in Chap￾ter Three;
13. a declaration of the authenticity of the data specified in respect of the persons
referred to in paragraph 1 and of their knowledge of the criminal liability for providing false information. (3) In the cases referred to in Article 9, paragraph 2, item 8(a) of the Law on Credit Servicers and Credit Purchasers, a certificate of criminal records or a similar docu￾ment issued no more than three months from the date of submission of the application under Article 2 shall be presented. (4) In the event of a change in the persons referred to in paragraph 1, all require￾ments of this Article shall be complied with, and the credit servicer shall notify the BNB and provide all necessary documents and information under paragraph 2, as well as a declaration under Article 3, item 15 within 14 days of the change. (5) In case of a dismissal of a person referred to in paragraph 1, the credit servicer shall provide to the BNB information under paragraph 4 and information on the rea￾sons for his dismissal.

6 Ordinance No 49 of the BNB
Data on Persons with Qualifying Holdings
Article 5. (1) Persons having directly or indirectly a qualifying holding within the
meaning of Article 4(1)(36) of Regulation (EU) No 575/2013 in the capital of the ap￾plicant shall meet the requirements of Article 8, paragraph 10 of the Law on Credit Servicers and Credit Purchasers. (2) Regarding any natural person who holds or has subscribed directly or indi￾rectly a qualifying holding within the meaning of Article 4(1)(36) of Regulation (EU) No 575/2013 in the capital of the applicant, the documents and information referred to in Article 9, paragraph 2, item 9 of the Law on Credit Servicers and Credit Purchas￾ers shall be submitted along with the documents and information under Article 4, paragraph 2, items 1, 5 and 6 of this Ordinance. Upon submitting a criminal record or other analogous document, Article 4, paragraph 3 shall apply accordingly. (3) Regarding any legal entity holding or having subscribed directly or indirect￾ly a qualifying holding within the meaning of Article 4(1)(36) of Regulation (EU) No 575/2013 in the capital of the applicant, the following documents and information shall be submitted:

1. the name, registered office and address, contact details;
2. the unique identification code; legal entity’s identification code, if applicable;
   for a foreign person, the registration number or another identification number under which it is registered in the relevant register;
3. a copy of the act of incorporation, statutes or other documents on incorporation
   of the company;
4. a certificate of good standing – for shareholders – legal entities that are registered
   abroad;
5. a certificate on the absence of tax and insurance obligations under Article 87,
   paragraph 6 of the Tax and Social Insurance Procedure Code;
6. a declaration that the person has not been declared bankrupt, has not been a
   member of a management or control body, or an unlimited liable partner in a com￾pany against which bankruptcy proceedings have been initiated, unless his rights have been restored; the declaration shall be signed by the persons who, according to the law, statutes or memorandum, manage and represent the legal entity. (4) For persons who manage and represent the legal entity under paragraph 3, the following documents and information shall be provided:
7. in accordance with Article 9, paragraph 2, item 9 of the Law on Credit Servicers
   and Credit Purchasers;
8. in accordance with Article 4, paragraph 2, items 1, 5 and 6.
   (5) In the event of a change in the persons referred to in paragraphs 2 and 3, all requirements of this Article shall be complied with, and the credit servicer shall notify the BNB and provide all necessary documents and information under paragraphs 2–4 and Article 3, items 2, 6 and 15 within 14 days of the change.

Ordinance No 49 of the BNB 7
Requirements for Documents and Information Submitted
Article 6. (1) The documents and information attached to the application shall be
submitted in Bulgarian. All foreign language documents shall be submitted in original and accompanied by a translation into Bulgarian, and the relevant official documents shall also be legalised in accordance with the requirements of Bulgarian law. (2) A document under paragraph 1 may be replaced by a notary verified declara￾tion in cases where the foreign country’s legal system does not provide for the issue of such document, which shall be evidenced by an official document issued by the relevant competent authorities of this country. (3) The documents attached to the application shall be provided either in original or as copies certified by the applicant, and the applicant shall submit upon request the original of the relevant document. (4) Where there is a discrepancy between the documents referred to in paragraph 1, presented in the original and in a Bulgarian translation, all data and information specified in the Bulgarian translation shall be assumed to be true. (5) The documents and information attached to the application shall be submitted on paper and electronically. (6) The Bulgarian National Bank may require the submission of additional docu￾ments and information in order to identify the circumstances required for assessing whether the conditions for granting a license have been met along with setting a time limit for their submission. (7) The applicant shall immediately inform the BNB in writing of any change to the information contained in the application and in the documents attached thereto that has occurred after the submission of the application, including where the informa￾tion already provided is not accurate, complete or true. (8) In the cases under paragraph 7, the applicant shall identify the relevant infor￾mation in which a change has occurred, its place in the original application, the reason for the change in the information, the updated information and a confirmation that the remaining information in the application remains unchanged. (9) The requirements of this Article shall also apply in the event of any subsequent change in the information and documents relating to the granting of a license.
Chapter Three
Assessment of the Collective Suitability of the Members of the Management and Control Bodies of a Credit Servicer General Provisions
Article 7. (1) Credit servicers shall ensure that the members of their management
and control bodies, taken together, possess appropriate knowledge and experience for competent and responsible conduct of the activities at all times, of which their collec￾tive suitability shall be assessed.

8 Ordinance No 49 of the BNB
(2) The BNB shall conduct an assessment of the collective suitability of the mem￾bers of the management and control bodies of a credit servicer, in order to establish whether the members of the management and control bodies, taken together, have the appropriate knowledge and experience for competent and responsible conduct of the activities. (3) The assessment of the collective suitability of the members of the management and control bodies of a credit servicer shall be based on the criteria under Article 8, paragraph 9 of the Law on Credit Servicers and Credit Purchasers and in accordance with the Guidelines of the European Banking Authority issued pursuant to Article 5(1) (c) of Directive (EU) 2021/2167 of the European Parliament and of the Council of 24 November 2021 on credit servicers and credit purchasers and amending Directives 2008/48/EC and 2014/17/EU (OJ L 438 of 8 December 2021), hereinafter referred to as ‘Directive (EU) 2021/2167’. Initial and Ex-Post Collective Suitability Assessment Carried out by the Credit Servicer
Article 8. (1) A person intending to carry out one or more of the activities under
Article 6, paragraph 2 of the Law on Credit Servicers and Credit Purchasers shall carry
out an assessment of the collective suitability of the members of its management and control bodies before submitting an application for issuing a license under Article 9 of the same Law. (2) A credit servicer shall carry out an ex-post assessment of the collective suitabil￾ity of the members of management and control bodies in the following cases:

1. in the event of changes in the composition of the management and control
   bodies;
2. in the case of material changes in the business model, in applicable regulations
   or technologies used;
3. every two years from the date of appointment of a member of the management
   or control body of the person, respectively from the date of the last assessment.
   (3) The credit servicer shall carry out the assessment referred to in paragraphs 1 and 2 using an appropriate methodology in accordance with the activities it performs and the rules on protection, fair and ethical treatment of borrowers. (4) In carrying out the assessments referred to in paragraphs 1 and 2, the individu￾al suitability of the proposed persons as members of the management and control bod￾ies shall be assessed with regard to their good reputation, professional qualifications, knowledge and experience for competent and responsible conduct of activities as re￾quired in Article 8, paragraph 8 of the Law on Credit Servicers and Credit Purchasers. (5) The credit servicer shall document the results of the individual and collective suitability assessment carried out for the members of its management and control bodies, including identified non-compliances and measures to be taken for their elimi￾nation. Documentation shall indicate the persons who carried out the assessment.

Ordinance No 49 of the BNB 9
(6) The credit servicer shall notify the BNB within 14 days of carrying out the as￾sessment under paragraph 2 and submit the documents under paragraph 5. Carrying Out a Collective Suitability Assessment
Article 9. (1) A collective suitability assessment under Article 8 shall be carried out
prior to the appointment of each individual member of the management and control bodies of the credit servicer. (2) A collective suitability assessment may be carried out after the appointment of a member of the management and control bodies in the following cases:

1. where a member of a management or control body is appointed at the general
   meeting of shareholders upon a decision of the sole owner, without that person being proposed by the control body of the company;
2. where an assessment prior to the appointment of a member or a change in the
   composition of the management or control body of a credit servicer would impair the sound functioning of that body, including in case of:
   (a) an unexpected need to replace members of the management or control body; (b) a need to remove a member of the management or control body who no longer meets the suitability requirements. (3) The credit servicer shall document the specific reasons for carrying out the as￾sessment referred to in paragraph 2. Measures to Address Non-compliances Identified in Carrying out a Collective Suitability Assessment
   Article 10. (1) Where, in carrying out an assessment under Article 8, it is estab￾lished that a member of the management or control body of a credit servicer does not
   possess appropriate knowledge and experience for competent and responsible conduct of the activity, the credit servicer shall take appropriate measures in a timely manner. (2) The measures under paragraph 1 may include:
3. regulation of responsibilities between members of the management and/or con￾trol body;
4. replacement of members of the management and/or control body;
5. appointment of additional members of the management and/or control body;
6. training of individual members or collective training of members of the manage￾ment and/or control body;
7. other measures and actions to ensure that the members of the management
   and control bodies, taken together, possess appropriate knowledge and experience for competent and responsible conduct of the activity. (3) In the cases referred to in Article 8, paragraph 1, the credit servicer shall apply the measures under paragraph 2 before submitting an application for issuing a license. (4) A credit servicer licensed by the BNB shall notify the BNB within 14 days of any material non-compliance with the requirements of Article 8, paragraphs 8 and 9 of the Law on Credit Servicers and Credit Purchasers established in carrying out an

10 Ordinance No 49 of the BNB assessment of the individual and collective suitability of the members of its manage￾ment and control bodies, as well as of the measures taken under paragraph 2 and the time limits for their implementation. Assessment by the BNB of the Collective Suitability of Members of the Management and Control Bodies of a Credit Servicer
Article 11. (1) The Bulgarian National Bank shall assess the collective suitability
of the members of the management and control bodies of a company applying for a license under Article 9 of the Law on Credit Servicers and Credit Purchasers on the basis of the documents submitted by the applicant. (2) In the event of a change in the composition of the management or control body of a credit servicer, the BNB shall re-assess the collective suitability within 14 days of receiving the notification. The Bulgarian National Bank may require once the credit servicer to submit additional information or documents within a time limit specified by the BNB. (3) In the cases where the BNB has set a time limit for the submission of additional information and documents or elimination of irregularities, the time limit under para￾graph 2 shall apply from the date of their submission, elimination of irregularities, respectively. (4) The Bulgarian National Bank may require the submission of additional doc￾uments certifying compliance with the requirements of this Chapter and Article 8, paragraphs 8 and 9 of the Law on Credit Servicers and Credit Purchasers, as well as assistance and information from other authorities. (5) The BNB shall inform the credit servicer of the result of the collective suitabil￾ity assessment carried out under paragraph 2.
Chapter Four
Register of Credit Servicers
Register
Article 12. (1) The Bulgarian National Bank shall establish and maintain a register
of:

1. credit servicers licensed by it;
2. the entities referred to in Article 23, paragraph 1 of the Law on Credit Servicers
   and Credit Purchasers carrying out credit servicing activities in the territory of the Republic of Bulgaria. (2) The register shall indicate the following data on the entities under paragraph 1, item 1:
3. identification code of the entity, if available;
4. a unique identification code under Article 23 of the Commercial Register and
   Register of Non-Profit Legal Entities Law;

Ordinance No 49 of the BNB 11
3. the name and legal form;
4. registered office and head office;
5. contact details of the credit servicer;
6. contact details for receiving complaints from borrowers pursuant to the proce￾dure under Article 41, paragraphs 1 and 2 of the Law on Credit Servicers and Credit
Purchasers;
7. the status of the license for performing credit servicing activities;
8. the status of the license for receiving and holding funds from borrowers pursuant
to Article 13 of the Law on Credit Servicers and Credit Purchasers;
9. a list of the host Member States of which the credit servicer has notified the BNB
that it intends to perform credit servicing activities and of which the BNB has submit￾ted information pursuant to Article 22, paragraph 3 of the Law on Credit Servicers and Credit Purchasers to the relevant competent authority of the host Member State. (3) The register shall indicate the following data on the entities referred to in para￾graph 1, item 2:

1. identification code of the entity, if available;
2. a national unique identification number;
3. the name and legal form;
4. the registered office and head office in the home Member State;
5. the home Member State in which the credit servicer is licensed;
6. the address of a branch in the territory of the Republic of Bulgaria, where
   applicable;
7. the date on which the credit servicer may commence credit servicing activities
   in the territory of the Republic of Bulgaria pursuant to Article 23, paragraph 2 of the Law on Credit Servicers and Credit Purchasers;
8. the date on which the BNB has received information from the competent au￾thority of the home Member State that the credit servicer no longer intends to perform
   credit servicing activities in the territory of the Republic of Bulgaria;
9. the status of the license for receiving and holding funds from borrowers.
   (4) The Register shall be maintained in Bulgarian and English on the BNB website.
   (5) The BNB shall promptly notify the competent authority in the host Member State of any change in the circumstances relevant to the respective register in the host Member State. (5) As regards the content, establishment and maintenance of the register of credit servicers, the Guidelines of the European Banking Authority issued pursuant to Article 9(1) of Directive (EU) 2021/2167 shall apply.

12 Ordinance No 49 of the BNB
Chapter Five
Cross-border Credit Servicing
Performance of Credit Servicing Activities in Another Member State
Article 13. (1) A credit servicer that has been granted a license in accordance with
Article 9 of the Law on Credit Servicers and Credit Purchasers intending to carry out
one or more of the activities under Article 6, paragraph 2 of the same law in another Member State shall file with the BNB a written notification containing the informa￾tion referred to in Article 22, paragraph 2 of the Law on Credit Servicers and Credit Purchasers and enclose a document on the fee paid under Article 20, paragraph 1, item 3. (2) In the event of any subsequent change in the information included in the notifi￾cation referred to in paragraph 1, the credit servicer shall promptly notify the BNB and provide updated information and, in the event of a change in relation to the Member States in which it intends to carry out one or more of the activities under Article 6, paragraph 2 of the Law on Credit Servicers and Credit Purchasers, shall also enclose a document on the fee paid under Article 20, paragraph 1, item 3.
Chapter Six
Continuity of Insurance Coverage
Continuity of Insurance Coverage
Article 14. (1) Annually, but no later than the expiry date of the insurance referred
to in Article 8, paragraph 12 of the Law on Credit Servicers and Credit Purchasers, credit servicers shall submit to the BNB a copy of valid professional liability insurance. (2) The obligation under paragraph 1 shall also be deemed fulfilled upon pres￾entation of an insurance certificate confirming that the insurance contract has been concluded.
Chapter Seven
Financial and Statistical Reporting
Financial Reporting
Article 15. (1) The credit servicer shall prepare and submit to the BNB quarterly
and annual financial statements in a form and content set by the BNB, as follows:

1. quarterly financial statements: by the 20th day of the month following the re￾porting period;
2. audited annual financial statements: for the previous calendar year within
   seven days of receiving the audit report, but no later than 30 June of the current year.

Ordinance No 49 of the BNB 13
(2) The Bulgarian National Bank may require from credit servicers information and documents in order to identify all circumstances which are significant for the reporting under paragraph 1. (3) Credit servicers shall submit, upon BNB’s request, on paper and electronically annual financial statements, an annual activity report, annual consolidated financial statements and an annual consolidated activity report prepared under the Law on Accountancy. Control
Article 16. The Bulgarian National Bank shall exercise control over the quarterly
and annual financial statements submitted pursuant to Article 15, paragraph 1, as follows:

1. formal control: automated control for the mandatory completion of the fields
   required in report forms, compliance with formats, and respect of a pre-defined rela￾tionship between different fields in report forms;
2. logical control: control for the purposes of the reporting provided, which is the
   assessment and analysis of the data presented in the different report forms, as well as expert control. Statistical Reporting
   Article 17. Credit servicers shall provide the BNB with information for statistical
   purposes under a procedure determined by instructions of the Deputy Governor of the BNB heading the Banking Department.
   Chapter Eight
   Requirements for Credit Institutions and Credit Purchasers Information on Transferred Claims Provided by Credit Institutions
   Article 18. A credit institution that has transferred claims on non-performing
   loans shall submit to the BNB Integrated Information System (IIS) twice a year in￾formation on:
3. identification codes of the legal entity of the credit purchaser and its representa￾tive under Article 38 of the Law on Credit Servicers and Credit Purchasers and, where
   such code has not been assigned, the following shall be indicated:
   (a) data identifying the credit purchaser and its representative under Article 38 of the Law on Credit Servicers and Credit Purchasers, the persons who manage or represent them, and the persons having a qualifying holding in their capital within the meaning of Article 4(1)(36) of Regulation (EU) No 575/2013; (b) the address of the credit purchaser and its representative under Article 38 of the Law on Credit Servicers and Credit Purchasers;
4. the total amount of transferred claims on non-performing loans;

14 Ordinance No 49 of the BNB
3. the number and individual amount of transferred claims on non-performing
loans;
4. the existence and types of collateral, where applicable.
Information Provided by Credit Purchasers or Their Representatives
Article 19. (1) The credit purchaser or its representative under Article 38 of the
Law on Credit Servicers and Credit Purchasers shall submit information to the IIS on the name and address of the entities with which it has concluded a contract for the outsourcing of credit servicing activities no later than the date on which these activi￾ties start. (2) In the event of any change in the circumstances referred to in paragraph 1, the credit purchaser or its representative shall submit information to the IIS no later than the date of the changed circumstance and indicate the name and address of the new entity with which a contract for the outsourcing of credit servicing activities has been concluded. (3) The credit purchaser or his representative under Article 38 of the Law on Credit Servicers and Credit Purchasers who has transferred claims on non-performing loans to another purchaser shall submit to the IIS, twice a year, the following information:

1. identification codes of the legal entity of the new credit purchaser and its repre￾sentative and, where such code has not been assigned, the following shall be indicated:
   (a) data identifying the new credit purchaser and its representative, the persons who manage or represent them, and the persons having a qualifying holding in their capital within the meaning of Article 4(1)(36) of Regulation (EU) No 575/2013; (b) the address of the new credit purchaser and its representative;
2. the total amount of transferred claims on non-performing loans;
3. the number and individual amount of transferred claims on non-performing
   loans;
4. the existence and types of collateral, where applicable.
   (4) The information referred to in paragraph 3 concerning the activity of transfer￾ring claims on non-performing loans for the period up to 30 June and 31 December of the calendar year shall be submitted by credit purchasers by the twentieth day of the month following the specified periods.
   Chapter Nine
   Fees
   Types of Fees
   Article 20. (1) For administrative costs related to the examination of applications
   and documents for the issuance of a license, as well as for entry of changes in circum￾stances in the register under Article 15 of the Law on Credit Servicers and Credit Pur￾chasers, the BNB shall collect fees, as follows:

Ordinance No 49 of the BNB 15

1. to examine an application for the issuance of a license for carrying out an activity
   as a credit servicer: the lev equivalent of EUR 10,000;
2. to examine an application for the change of a license under Article 12, paragraph
   2 of the Law on Credit Servicers and Credit Purchasers: the lev equivalent of EUR 3000;
3. for entry in the register under Article 15 of the Law on Credit Servicers and
   Credit Purchasers of changes in circumstances: the lev equivalent of EUR 2500.
   (2) To cover administrative costs arising from the supervisory functions over credit servicers, the BNB shall collect an annual fee amounting to 0.5 per cent of the total revenue of the credit servicer for the previous financial year, but not exceeding the lev equivalent of EUR 5000. (3) For the purposes of determining the fee under paragraph 2, credit servicers shall submit to the BNB their audited annual financial statements for the previous calendar year no later than 30 June of the current year. (4) If the BNB ceases to perform supervisory functions under this Ordinance over a credit servicer, the annual fee due under paragraph 2 shall be calculated, as follows:
4. the last determined individual fee amount shall be allocated proportionally over
   four quarters;
5. only the portion for the quarters during which the BNB has exercised supervi￾sion shall be considered due, including the quarters of the previous year if no fee has
   yet been determined for the relevant year.
   Determination of the Individual Amount of Fees
   Article 21. (1) The individual amount of fees under Article 20, paragraph 2 for
   each credit servicer shall be approved by the BNB Governing Council by 31 July of the year following the calendar year for which they are due. (2) Within seven days from the date of the decision referred to in paragraph 1, the BNB shall notify the entity under paragraph 1 of the due fees. (3) The entity referred to in paragraph 1 shall pay the due fee within 14 days of the date of receipt of the notification referred to in paragraph 2. (4) If an entity under paragraph 1 fails to comply with the deadline for the fee payment, interest shall be charged for the period of delay on the amount due at the statutory rate. Final Provisions § 1. (1) The Deputy Governor of the BNB heading the Banking Department shall issue instructions under Article 2, paragraph 1, Article 3, item 6, and Article 17. (2) The Deputy Governor of the Bulgarian National Bank heading the Banking Department may also issue other instructions on this Ordinance. (3) The documents referred to in paragraphs 1 and 2 shall be published on the BNB website. § 2. As of 1 January 2026, the words ‘the lev equivalent of’ in Article 20 shall be deleted.

16 Ordinance No 49 of the BNB
§ 3. This Ordinance is issued on the grounds of Article 8, paragraph 18, Article 9, paragraph 15, Article 10, paragraph 3, Article 15, paragraph 5, Article 30 and Arti￾cle 39, paragraph 7 of the Law on Credit Servicers and Credit Purchasers and adopted by Resolution No 475 of 6 October 2025 of the Governing Council of the Bulgarian National Bank.