RegAlert2018-11-06
Added · Updated
Previously rejected PPI complaints and further mailing requirements – Feedback on CP18/33 and final rules and guidance
The Financial Conduct Authority publishes final rules requiring firms that sold regular or single premium payment protection insurance to mail specific previously rejected complainants. Lenders must write to approximately 10,000 regular premium PPI complainants rejected on jurisdictional or merits grounds to inform them they can make a new complaint regarding recurring non-disclosure of commission. Sellers, including brokers, must write to between 50,000 and 120,000 regular premium and 10,000 to 20,000 single premium complainants previously rejected as out of jurisdiction to notify them of their ability to complain about non-disclosure of commission. Firms must complete these mailings as soon as reasonably practicable and no later than 29 April 2019.
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Policy Statement
PS19/2
January 2019
Previously rejected PPI complaints and further mailing requirements – Feedback on CP18/33 and final rules and guidance
PS19/2 Financial Conduct Authority
Previously rejected PPI complaints and further mailing requirements – Feedback on CP18/33 and final rules and guidance This relates to Contents 1 Summary 3 2 Feedback on proposed requirements and cost benefit analysis 9
Annex 1
Compatibility statement 16
Annex 2
List of non-confidential respondents 18
Annex 3
Abbreviations used in this paper 19
Appendix 1
Made rules and non-Handbook guidance (legal instrument) Consultation Paper 18/33 which is available on our website at www.fca.org.uk/publications Please send any comments or queries to:
Julian Watts
Financial Conduct Authority
12 Endeavour Square
London E20 1JN
Telephone:
020 7066 1046
Email:
cp18-33@fca.org.uk
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Source: Financial Conduct Authority — original document · Summary generated with machine assistance and reviewed before publication; the authoritative text is the regulator's original document. How RegAlert works
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