Regulatory Alerts2025-05-20
Added · Updated
PS25/19: Improving the complaints reporting process
The Financial Conduct Authority replaces five existing complaints returns with a single, unified return based on firm permissions, requiring individual legal entity reporting instead of group-level submissions. Firms must report complaints data on fixed six-monthly periods starting 1 January 2027, include nil return options, and record whether complainants are in vulnerable circumstances using specific data points. The regulator will publish individual firm data for entities reporting 500 or more complaints, with affected firms having 12 months to implement the changes.
More like this from FCA
FCA published 5 documents in the last 30 days. We email you each new one the day it's published.
Topics
Share