Resolution CMN No. 3919 — Amends and Consolidates Norms on the Charging of Fees for Services by Financial Institutions

Resolution No. 3919, of November 25, 2010.

RESOLUTION NO. 3,919

Amends and consolidates the norms on the charging of fees for services provided by financial institutions and other institutions authorized to operate by the Central Bank of Brazil, and provides other measures.

The Central Bank of Brazil, in accordance with Art. 9 of Law No. 4,595, of December 31, 1964, makes it public that the National Monetary Council, in a session held on November 25, 2010, based on Arts. 3, item V, and 4, items VI, VIII, and IX, of the aforementioned law,

RESOLVED:

Art. 1 The charging of remuneration for the provision of services by financial institutions and other institutions authorized to operate by the Central Bank of Brazil, defined as a fee for the purposes of this resolution, must be provided for in the contract signed between the institution and the client or the respective service must have been previously authorized or requested by the client or user.

§ 1 For the purposes of this resolution:

I - a client is considered to be a person who has a non-sporadic business relationship with the institution, resulting from a deposit contract, credit operation, or leasing contract, service provision, or financial investment;

II - services provided to natural persons are classified as essential, priority, special, and differentiated; and

III - reimbursement of expenses resulting from services provided by third parties to clients or users, paid directly to suppliers or service providers by the institutions referred to in the caput, is not characterized as a fee, and may be charged if duly specified in the credit operation or leasing contract.

§ 2 The charging of fees in the form of tariffs or reimbursement of expenses is prohibited:

I - in demand accounts of the Judiciary and for the maintenance of deposits in payment consignation as provided for in Law No. 8,951, of December 13, 1994; and

II - from the drawee, as a result of the issuance of bills or collection invoices, installment plans, and similar instruments.

Essential Services

Resolution No. 3919, of November 25, 2010.

Art. 2 It is prohibited for the institutions mentioned in Art. 1 to charge fees for the provision of essential banking services to natural persons, considered to be those related to:

I - demand deposit account:

a) provision of a card with debit function;

b) provision of a second copy of the card referred to in item "a", except in cases of replacement requests made by the account holder resulting from loss, theft, robbery, damage, and other reasons not attributable to the issuing institution;

c) making up to four withdrawals per month, at the teller window, including by check or blank check, or at an automated teller machine;

d) making up to two transfers of funds between accounts within the same institution per month, at the teller window, at an automated teller machine and/or via the internet;

e) provision of up to two statements per month, containing the movement of the last thirty days, via the teller window and/or automated teller machine;

f) making inquiries using the internet;

g) provision of the statement referred to in Art. 19;

h) check clearing;

i) provision of up to ten check sheets per month, provided the account holder meets the necessary requirements for using checks, in accordance with current regulations and agreed conditions; and

j) provision of any service by electronic means, in the case of accounts whose contracts provide for the exclusive use of electronic means;

II - savings deposit account:

a) provision of a card with movement function;

b) provision of a second copy of the card referred to in item "a", except in cases of replacement requests made by the account holder, resulting from loss, theft, robbery, damage, and other reasons not attributable to the issuing institution;

c) making up to two withdrawals per month, at the teller window or at an automated teller machine;

d) making up to two transfers per month, to a deposit account of the same ownership;

Resolution No. 3919, of November 25, 2010.

e) provision of up to two statements per month, containing the movement of the last thirty days;

f) making inquiries using the internet;

g) provision of the statement referred to in Art. 19; and

h) provision of any service by electronic means, in the case of accounts whose contracts provide for the exclusive use of electronic means.

§ 1 For the purposes of items I, item "j", and II, item "h", of the caput, electronic means are considered to be automated electronic service channels without human intervention, such as automated teller machines, the internet, and automated telephone service, provided that:

I - the use of in-person or personal service channels, as well as correspondents in the country, by the account holder's choice, when electronic means are available, may result in the charging of the fees mentioned in items "c", "d", and "e" of items I and II, of the caput of this article, from the first event; and

II - in-person or personal service or through correspondents in the country does not subject the client to the payment of fees, if it is not possible to provide the services by electronic means or if these are not available.

§ 2 The provisions of Resolution No. 2,817, of February 22, 2001, amended by Resolution No. 2,953, of April 25, 2002, do not apply to deposit accounts whose contracts provide for the exclusive use of electronic means.

§ 3 The number of free events regarding the services referred to in items "c", "d", "e", and "i" of item I and items "c", "d", and "e" of item II, of the caput, must be considered for each deposit account, regardless of the number of holders, and is not cumulative for the following month.

§ 4 The joint deposit account contract must provide for the number of cards to be provided to the holders, and charging for the provision of the agreed number of cards is prohibited.

§ 5 Withdrawals at automated teller machines within an interval of up to thirty minutes are considered, also for the purposes of item "c" of items I and II, of the caput, as a single event.

Priority Services

Art. 3 The charging of a fee for the provision of priority services to natural persons, considered to be those related to deposit accounts, fund transfers, credit operations, and leasing, basic credit cards, and registration, must observe the list of services, standardization, abbreviations, and triggering events for charging established in Table I annexed to this resolution.

Sole Paragraph. The fee value charged for the provision of service through the "Correspondent in the Country" service channel, provided for in Table I referred to in the caput, cannot be higher than the fee charged for the provision of the same service through an in-person or personal service channel.

Special Services

Art. 4 The charging of a fee for the provision of special services to natural persons is permitted, considered to be those whose specific legislation and regulations define the fees and the conditions under which they apply, such as services related to rural credit, the Housing Financial System (SFH), the Severance Indemnity Fund (FGTS), the PIS/PASEP Fund, the civil pledge provided for in Decree No. 6,473, of June 5, 2008, special accounts as provided for in Resolution No. 3,211, of June 30, 2004, registration and control accounts governed by Resolution No. 3,402, of September 6, 2006, as well as microcredit operations as provided for in Resolution No. 3,422, of November 30, 2006.

Differentiated Services

Art. 5 The charging of a fee for the provision of differentiated services to natural persons is permitted, provided that the conditions of use and payment are explicitly stated to the client or user, considered to be those related to:

I - signature bonus;

II - contract amendments;

III - investment fund administration;

IV - safe deposit box rental;

V - guarantee and suretyship;

VI - appraisal, reappraisal, and replacement of assets received as collateral;

VII - foreign exchange;

VIII - loading and reloading of prepaid cards, as defined by current regulations, charged to the contract holder;

IX - differentiated credit card;

X - digital certificate;

XI - home or other location collection and delivery;

XII - brokerage involving securities, financial instruments, and derivatives;

XIII - custody;

Resolution No. 3919, of November 25, 2010.

XIV - automatic message sending regarding movement or posting in deposit accounts or credit cards;

XV - differentiated monthly statement containing additional information beyond that related to demand and/or savings deposit accounts;

XVI - provision of certificates, certifications, and declarations;

XVII - provision of copies or second copies of receipts and documents;

XVIII - provision of credit card plastic in personalized format;

XIX - emergency provision of a second copy of a credit card; and

XX - agricultural auctions.

§ 1 The provision of item II of the caput does not apply to cases of:

I - adhesion contracts, except in the case of replacement of the asset in leasing operations; and

II - early liquidation or amortization, cancellation, or rescission of contracts.

§ 2 The charging for the service referred to in item XVI of the caput does not apply in situations where the provision is mandatory by legal or regulatory determination, such as the provision of information referred to in Art. 3 of Resolution No. 3,401, of September 6, 2006, and Art. 2, sole paragraph, of Resolution No. 3,517, of December 6, 2007.

Service Packages

Art. 6 The offer of a standardized package of priority services for natural persons is mandatory, as defined in Table II annexed to this resolution.

§ 1 The value charged monthly for the standardized service package mentioned in the caput cannot exceed the sum of the values of the individual fees that compose it, considering the fee corresponding to the delivery channel of the lowest value.

§ 2 For the purposes of calculating the value referred to in § 1:

I - the proportional monthly value of the fee related to a service whose charging is not monthly must be computed; and

II - the values of fees whose charging is made only once must be disregarded.

§ 3 The requirement referred to in the caput applies only to institutions that offer service packages to their clients linked to demand or savings deposit accounts.

Art. 7 The offering of specific service packages containing priority, special, and/or differentiated services is optional, observing the standardization of priority services, as well as the requirement set forth in § 1 of Art. 6.

Sole Paragraph. It is prohibited to include in the packages referred to in the caput:

I - services linked to credit cards; and

II - services whose fee charging is not permitted by current regulations.

Art. 8 The contracting of service packages must be carried out through a specific contract.

Art. 9 Observing the prohibitions established in Art. 2, it is the prerogative of the client:

I - to use and pay only for individualized services; and/or

II - to use and pay, in a non-individualized manner, for services included in a package.

Credit Card

Art. 10. The institutions mentioned in Art. 1 that issue credit cards are obligated to offer natural persons a basic national and/or international credit card.

§ 1 The national credit card refers to an instrument for use in a nationwide network.

§ 2 The requirement referred to in the caput can be met by offering a credit card of regional or local scope, if the institution does not make available, among its cards, any of national or international scope.

§ 3 It is prohibited to associate the basic credit card with benefit or reward programs.

§ 4 The value of the fee "Annual Fee – Basic National Card" must be lower than that of the fee "Annual Fee – Basic International Card", both provided for in Table I annexed to this resolution.

Art. 11. With regard to the differentiated credit card, provided for in Art. 5, item IX:

I - charging is permitted only for a differentiated annual fee, which must encompass the availability and use of a network of affiliated establishments, installed in the country and/or abroad, for payments of goods and services, as well as the availability and management of benefit and/or reward programs linked to the card, and the use of the denomination "Annual Fee – Differentiated Card" and the abbreviation "DIFFERENTIATED ANNUAL FEE" is mandatory;

II - the benefits and/or rewards must be disclosed in a specific table, in accordance with Art. 15, item IV; and

III - the benefits and/or rewards associated with each card must be listed in the contract and detailed by the issuing institution regarding their method of use.

§ 1 The value of the fee mentioned in item I of the caput cannot be equal to or lower than that of the fee "Annual Fee – Basic International Card", referred to in Table I annexed to this resolution, except in the case of a differentiated credit card whose issuance results from an agreement with a commercial company (hybrid card).

§ 2 The charging of the fee referred to in item I of the caput does not prevent the charging, per event, for the use of priority services linked to credit cards contained in Table I annexed to this resolution.

Art. 12. Contracts for service provision linked to credit cards must define the rules for the functioning of the card, including those related to cases where its use originates credit operations, as well as the respective systems for the incidence of charges.

Art. 13. Credit card statements and/or monthly invoices must explicitly provide information, at a minimum, regarding the following aspects:

I - total credit limit and individual limits for each type of credit operation eligible for contracting;

II - expenses incurred with the card, per event, including when installment payments are made;

III - identification of contracted credit operations and respective values;

IV - values related to charges charged, reported in a segregated manner according to the types of operations carried out through the card;

V - value of charges to be charged in the following month if the client opts for the minimum payment of the invoice; and

VI - Effective Total Cost (CET), for the next period, of credit operations eligible for contracting.

Art. 14. In the case of providing a second copy of a credit card with other functions, such as debit or savings movement function, charging more than one fee for the provision of the card is not permitted, applying the one of lower value.

Disclosure of Information

Resolution No. 3919, of November 25, 2010.

Art. 15. It is mandatory for the institutions mentioned in Art. 1 to disclose, in a visible location and format to the public within their premises, as well as on their respective websites on the internet, the following information regarding the provision of services to natural persons and legal entities and their respective fees:

I - table containing the services whose fee charging is prohibited, in accordance with Art. 2;

II - table, in accordance with Art. 3, including a list of services, delivery channels, abbreviation on the statement, triggering event for charging, and fee value;

III - table containing information regarding the standardized package, in accordance with Art. 6;

IV - table containing the list of benefits and/or rewards linked to differentiated credit cards issued by the institution, with cards grouped into two frames, one by payment scheme owner (brand) and another by differentiated annual fee value in ascending order;

V - tables of other services provided by the institution, including service packages;

VI - clarification that the fee values were established by the institution itself; and

VII - other information established by current regulations.

Sole Paragraph. In the disclosure of service packages, the following must be provided, at a minimum:

I - the individual value of each included service;

II - the total number of events allowed per included service; and

III - the price established for the package.

Art. 16. It is mandatory to disclose in the premises of correspondents in the country, in addition to the tables mentioned in items I, II, and III of Art. 15, the fees related to services provided through the correspondent.

Other Provisions

Art. 17. Fees debited in demand or savings deposit accounts of natural persons must be identified on the statement clearly, using, in the case of priority services, the standardization referred to in Art. 3.

§ 1 The value of the debit entry regarding the charging of a fee in a savings deposit account can only occur after the posting of earnings for each period.

§ 2 The value of the debit entry regarding the charging of a fee in a demand deposit account or a savings deposit account cannot be higher than the available balance, which includes, in addition, any credit limit agreed upon by the parties.

Art. 18. The increase in fee value or the establishment of a new fee applicable to natural persons must be disclosed with, at a minimum:

I - forty-five days' notice before charging for services related to credit cards; and

II - thirty days' notice before charging, for other services.

§ 1 The prices of priority services related to credit cards, as well as the prices related to the service referred to in Art. 5, item IX, can only be increased after 365 days have elapsed from the last disclosed value, applying to other priority services a period of 180 days, allowing for price reductions at any time.

§ 2 The composition of service packages can only be altered after 180 days have elapsed from the last formatting established, applying the same rule to benefit and/or reward programs linked to credit cards, observing a period of 365 days.

§ 3 For the purposes of counting the periods referred to in this article, alterations promoted during the validity of Resolution No. 3,518, of December 6, 2007, must also be considered.

Art. 19. The institutions mentioned in Art. 1 must make available to natural person clients, by February 28 of each year, a consolidated statement discriminating, month by month, the values charged in the previous year related to, at a minimum:

I - fees; and

II - interest, late payment charges, fines, and other expenses incident on credit and leasing operations.

Sole Paragraph. The requirement to make available the statement with the information referred to in item II applies only to statements provided from 2012 onwards.

Art. 20. The institutions mentioned in Art. 1 must send to the Central Bank of Brazil, in the manner established by it, the list of fee-charging services and their respective values:

I - by March 31, 2011, regarding services related to credit cards; and

Resolution No. 3919, of November 25, 2010.

II - whenever there is a change, observing the provisions of Art. 18, in the case of increases.

Art. 21. Art. 1 of Resolution No. 3,694, of March 26, 2009, shall be in effect with the following wording:

"Art. 1 ............................................................................................................
..........................................................................................................................
III - the adequacy of products and services offered or recommended to the needs, interests, and objectives of their clients; IV - the possibility of timely cancellation of contracts; V - the formalization of an appropriate title stipulating rights and obligations for the purposes of providing credit cards; and VI - the sending of credit cards to the client's home only as a result of their express request." (NR)

Art. 22. The Central Bank of Brazil is authorized to adopt the measures deemed necessary for the implementation of the provisions of this resolution.

Art. 23. This resolution enters into force on March 1, 2011, producing effects regarding Arts. 10 to 14:

I - from June 1, 2011, for credit card contracts signed from that date; and

II - from June 1, 2012, for credit card contracts signed until May 31, 2011.

Art. 24. Resolutions Nos. 3,518, of December 6, 2007, and 3,693, of March 26, 2009, are repealed, from March 1, 2011.

São Paulo, November 25, 2010.

Henrique de Campos Meirelles
President

This text does not replace the published version in the DOU and Sisbacen.

Resolution No. 3919, of November 25, 2010.

DELIVERY CHANNELS ABBREVIATION IN STATEMENT

1.1 REGISTRATION

2.1.1 2nd copy-DEBIT CARD
2.1.2 2nd copy-SAVINGS CARD

2.2.1 CCF EXCLUSION
2.2.2 SUSPENSION/CANCELLATION
2.2.3 CHECK SHEET
2.2.4 ADMINISTRATIVE CHECK
2.2.5 CERTIFIED CHECK

In-person or personal PERSONAL WITHDRAWAL
Self-service terminal TERMINAL WITHDRAWAL
Correspondent in the Country CORRESPONDENT WITHDRAWAL

2.4.1 IDENTIFIED DEPOSIT

In-person or personal MONTHLY STATEMENT (P)
Self-service terminal and other electronic means MONTHLY STATEMENT (E) Correspondent in the Country MONTHLY STATEMENT (C)

In-person or personal TRANSACTION STATEMENT (P) Self-service terminal and other electronic means TRANSACTION STATEMENT (E) Correspondent in the Country TRANSACTION STATEMENT (C)

2.5.3 MICROFILM

In-person or personal PERSONAL DOC
Self-service terminal and other electronic means ELECTRONIC DOC Internet INTERNET DOC

In-person or personal PERSONAL TED
Self-service terminal and other electronic means ELECTRONIC TED Internet INTERNET TED

In-person or personal SCHEDULED DOC/TED (P)
Self-service terminal and other electronic means SCHEDULED DOC/TED (E) Internet SCHEDULED DOC/TED (I)

In-person or personal FUNDS TRANSFER (P)
Self-service terminal and other electronic means, including internet FUNDS TRANSFER (E/I)

3.5 PAYMENT ORDER

CREDIT AND LEASING OPERATIONS

4.1 DEPOSIT ADVANCE

National ANNUAL FEE National
International INTERNATIONAL ANNUAL FEE

5.2 2nd copy-CREDIT CARD

In the Country CASH WITHDRAWAL - Country
Abroad CASH WITHDRAWAL - Abroad

5.4 BILL PAYMENT

5.5 EMERGENCY CREDIT ASSESSMENT

(P) Personal
(E) Electronic
(C) Correspondent in the Country
(I) Internet

3.2 Transfer by means of TED

4
Concession of advance to depositor
Scheduled transfer by means of DOC/TED

3.4 Transfer between accounts in the same institution
Payment Order

3 FUNDS TRANSFERS

3.1 Transfer by means of DOC

Provision of check sheets

2.4 Deposit
Identified Deposit

2.5 Inquiry

2.5.1 Provision of monthly statement of checking and savings accounts

2.5.2 Provision of statement for a period of checking and savings accounts

Provision of copy of microfilm, microfiche or similar

2.3 Withdrawal

2.3.1 Withdrawal from checking and savings accounts

2 ACCOUNTS

2.1 Card

Provision of 2nd copy of card with debit function Provision of 2nd copy of card with savings account movement function

Table I - Standardization of Priority Services - Natural Person

SERVICE LIST

1 REGISTRATION
Preparation of registration for the start of the relationship

2.2 Check

Exclusion from the Register of Check Issuers with Insufficient Funds (CCF) Counter-order (or cancellation) and opposition (or suspension) to the payment of a check Administrative check Certified check

5

5.3 Use of service channels for cash withdrawal

Provision of 2nd copy of card with credit function

5.1
Payment of bills using the credit function
Emergency credit assessment
Annual fee - basic card

CREDIT CARD

3.3

Resolution No. 3919, of November 25, 2010.

CODE ABBREVIATION TRIGGERING FACT FOR CHARGING

1.1 REGISTRATION Carrying out research in credit protection services, databases and
registration information, and processing of data and information necessary for the start of the relationship resulting from the opening of a checking or savings account or the contracting of a credit or leasing operation, cannot be charged cumulatively.

2.1.1 2nd copy-DEBIT CARD Preparation and issuance of a new card with debit function, restricted to cases of replacement requests made by the account holder, resulting from loss, theft, robbery, damage and other reasons not attributable to the issuing institution.

2.1.2 2nd copy-SAVINGS CARD Preparation and issuance of a new savings card, restricted to cases of replacement requests made by the account holder, resulting from loss, theft, robbery, damage and other reasons not attributable to the issuing institution.

2.2.1 CCF EXCLUSION Exclusion of check record from the Register of Check Issuers with Insufficient Funds (CCF) at the customer's request, charged per excluded unit.

2.2.2 SUSPENSION/CANCELLATION Carrying out counter-order (or cancellation) and opposition (or suspension) to the payment of a check, charged only once, including the phases of provisional request, confirmation and eventual cancellation at request.

2.2.3 CHECK SHEET Preparation and provision of check sheets, charged per unit exceeding the ten free sheets, provided for checking accounts regardless of the number of holders.

2.2.4 ADMINISTRATIVE CHECK Issuance of administrative check.

2.2.5 CERTIFIED CHECK Procedures for registering and blocking the balance in the checking account corresponding to the value of the check.

2.3.1 PERSONAL WITHDRAWAL Withdrawal at the teller window beyond the number of withdrawals allowed free of charge per month. In deposit accounts whose contracts provide for the exclusive use of electronic means ("electronic accounts") there is no free service for this delivery channel.

TERMINAL WITHDRAWAL Withdrawal at a self-service terminal beyond the number of withdrawals allowed free of charge per month. In "electronic accounts" no fee may be charged for this delivery channel.

CORRESPONDENT WITHDRAWAL Withdrawal at a company acting as a correspondent in the Country of a financial institution.

2.4.1 IDENTIFIED DEPOSIT Deposit with registration of information necessary for the identification, at any time, of the operation and/or the depositor, requested by the latter.

2.5.1 MONTHLY STATEMENT (P) Provision of a statement with the movement of the last thirty days at the teller window or by other forms of personal service, such as telephone service performed by an attendant, beyond the number allowed free of charge per month. In "electronic accounts" there is no free service for this delivery channel.

MONTHLY STATEMENT (E) Provision of a statement with the movement of the last thirty days at a self-service terminal or by other forms of automated electronic service, without human intervention, beyond the number allowed free of charge per month. In "electronic accounts" no fee may be charged for this delivery channel.

MONTHLY STATEMENT (C) Provision of a statement with the movement of the last thirty days at a company acting as a correspondent in the Country of a financial institution, beyond the number allowed free of charge per month in savings deposit accounts. In "electronic accounts" there is no free service for this delivery channel.

2.5.2 TRANSACTION STATEMENT (P) Provision of a statement with the movement of a period at the teller window or by other forms of personal service, such as telephone service performed by an attendant.

TRANSACTION STATEMENT (E) Provision of a statement with the movement of a period at a self-service terminal or by other forms of automated electronic service, without human intervention. In "electronic accounts" no fee may be charged for this delivery channel.

Resolution No. 3919, of November 25, 2010.

CODE ABBREVIATION TRIGGERING FACT FOR CHARGING

2.5.2 TRANSACTION STATEMENT (C) Provision of a statement with the movement of a period, through a company acting as a correspondent in the Country of a financial institution.

2.5.3 MICROFILM Provision of a copy of microfilm, microfiche or similar.

3.1 PERSONAL DOC Carrying out a funds transfer by means of a Credit Document (DOC) at the teller window or through other forms of personal service, including telephone service performed by an attendant.

ELECTRONIC DOC Carrying out a funds transfer by means of DOC at a self-service terminal or through other forms of automated electronic service, without human intervention. In "electronic accounts" no fee may be charged for this delivery channel.

INTERNET DOC Carrying out a funds transfer by means of DOC via the internet. In "electronic accounts" no fee may be charged for this delivery channel.

3.2 PERSONAL TED Carrying out a funds transfer by means of Electronic Available Transfer (TED) at the teller window or through other forms of personal service, including telephone service performed by an attendant.

ELECTRONIC TED Carrying out a funds transfer by means of TED at a self-service terminal or through other forms of automated electronic service, without human intervention. In "electronic accounts" no fee may be charged for this delivery channel.

INTERNET TED Carrying out a funds transfer by means of TED via the internet. In "electronic accounts" no fee may be charged for this delivery channel.

3.3 SCHEDULED DOC/TED (P) Carrying out a scheduled funds transfer by means of DOC or TED at the teller window or through other forms of personal service, such as telephone service performed by an attendant.

SCHEDULED DOC/TED (E) Carrying out a scheduled funds transfer by means of DOC or TED at a self-service terminal or through other forms of automated electronic service, without human intervention. In "electronic accounts" no fee may be charged for this delivery channel.

SCHEDULED DOC/TED (I) Carrying out a scheduled funds transfer by means of DOC or TED via the internet. In "electronic accounts" no fee may be charged for this delivery channel.

3.4 FUNDS TRANSFER (P) Carrying out a funds transfer between accounts in the same institution at the teller window or through other forms of personal service, such as telephone service performed by an attendant, beyond the number allowed free of charge per month. In "electronic accounts" there is no free service for this delivery channel.

FUNDS TRANSFER (E/I) Carrying out a funds transfer between accounts in the same institution at a self-service terminal or through other forms of automated electronic service, without human intervention, including internet, beyond the number allowed free of charge per month. In "electronic accounts" no fee may be charged for this delivery channel.

3.5 PAYMENT ORDER Carrying out a payment order.

4.1 DEPOSIT ADVANCE Gathering of information and assessment of feasibility and risks for the concession of credit on an emergency basis to cover the debtor balance in a checking account and excess over the previously agreed limit of an overdraft, charged at most once in the last thirty days.

5.1 ANNUAL FEE National Use of a network of affiliated establishments, installed in the Country, for the payment of goods and services, charged at most once every twelve months, with installment payment of the charge allowed.

Resolution No. 3919, of November 25, 2010.

INTERNATIONAL ANNUAL FEE Use of a network of affiliated establishments, installed in the Country and abroad, for the payment of goods and services, charged at most once every twelve months, with installment payment of the charge allowed.

CODE ABBREVIATION TRIGGERING FACT FOR CHARGING

5.2 2nd copy-CREDIT CARD Preparation and issuance of a new card with credit function, restricted to cases of replacement requests made by the cardholder, resulting from loss, theft, robbery, damage and other reasons not attributable to the issuing institution.

5.3 CASH WITHDRAWAL - Country Use of service channels available in the Country for cash withdrawal in the credit function.

CASH WITHDRAWAL - Abroad Use of service channels available abroad for cash withdrawal in the credit or debit function.

5.4 BILL PAYMENT Carrying out operational procedures for the payment of bills (water, electricity, telephone, gas, taxes, payment slips, etc.), using the credit function of the card.

5.5 EMERGENCY CREDIT ASSESSMENT Assessment of feasibility and risks for the concession of credit on an emergency basis, at the customer's request, through personal service, to make an expense above the card limit, charged at most once in the last thirty days.

Table II - Standardized Package of Priority Services - Natural Person

Checking account
Card movement (without check)

QUANTITY INCLUDED
INDIVIDUAL VALUE (R$)

1 1.1 Preparation of registration for the start of the relationship - 2 2.3.1 Withdrawal* 8 per month 3 2.5.1 Monthly statement* 4 per month 4 2.5.2 Statement of the period referring to the immediately preceding month 2 per month 5 3.3 Transfer between accounts in the same institution* 4 per month

CHARGED VALUE:

• included free events

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