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Consumer Protection regulation in Azerbaijan

Consumer-protection rules, fair-treatment duties, complaints handling and market conduct in financial services. 7 publications, summarized in English and updated same-day.

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2026-06-05

Regulation on the Provision of Investment Services by Investment Companies and Banks

Central Bank of Azerbaijan

Azerbaijan

CBAR

2026-06-03

Central Bank’s citizen reception in Nakhchivan is now more accessible

Central Bank of Azerbaijan

Azerbaijan

CBAR

2024-04-15

Regulation on Test Purchase of Financial Services (Products)

Central Bank of Azerbaijan

Azerbaijan

CBAR

2024-04-15

Regulation on Inspection of Activities in Financial Markets

Central Bank of Azerbaijan

Azerbaijan

CBAR

2024-02-01

Regulation on the Organization of Work with Payment Agents

Central Bank of Azerbaijan

Azerbaijan

CBAR

2023-10-31

Notification Template on a Consumer Loan Agreement

Central Bank of Azerbaijan

Azerbaijan

CBAR

2022-04-05

Methodological Guideline on Handling of Consumer Appeals in Financial Institutions

Central Bank of Azerbaijan

Azerbaijan

CBAR