Consumer-protection rules, fair-treatment duties, complaints handling and market conduct in financial services. 5 publications, summarized in English and updated same-day.
Instruction No. 37 on Free Banking Services
DR Congo
BCC
Instruction No. 38 on the Determination of the Global Effective Rate (GER)
DR Congo
BCC
Instruction No. 38 on the Determination of the Global Effective Rate (TEG)
DR Congo
BCC
Instruction No. 40 on the Publication of Banking Conditions
DR Congo
BCC
Instruction No. 019 on the Management of Customer Complaints
DR Congo
BCC