Regulatory AlertsConsumer Protection regulation in Serbia
Consumer-protection rules, fair-treatment duties, complaints handling and market conduct in financial services. 33 publications, summarized in English and updated same-day.
2025-11-26
Decision on Reporting in Relation to the Application of Regulations on Financial Services
Serbia
NBS
2025-11-21
Decision on Complaints of Legal Persons and Handling of Such Complaints by Banks
Serbia
NBS
2025-09-19
Decision on Loan Repayment Relief
Serbia
NBS
2025-09-01
Law on the Protection of Financial Service Consumers
Serbia
NBS
2025-08-27
Decision on Financial Service Consumers’ Complaints to Service Providers and the National Bank of Serbia and Mediation Proposals
Serbia
NBS
2025-08-20
Decision on Terms and Method of Calculating the Effective Interest Rate and on the Layout and Content of Forms Handed out to Consumers
Serbia
NBS
2025-03-17
Methodology for Calculation of Interest Rates as the Basis for Determining Interest Rate Caps in Accordance with the Law on the Protection of Financial Service Consumers
Serbia
NBS
2025-03-17
Decision on Establishing the Methodology for Calculation of Interest Rates as the Basis for Determining Interest Rate Caps in Accordance with the Law on the Protection of Financial Service Consumers
Serbia
NBS
2024-12-25
Decision on Temporary Interest Rate Cap on Loan Agreements Concluded with Natural Person Consumers
Serbia
NBS
2023-09-20
Decision on Handling Complaints of Financial Service Consumers
Serbia
NBS
2023-02-06
Insurance Law of the Republic of Serbia
Serbia
NBS
2022-08-19
Decision on the Payment Account with Basic Features
Serbia
NBS
2022-05-27
Decision on Application of the Sex Factor in Insurance
Serbia
NBS
2021-10-07
Decision on Handling Complaints of Insurance Service Consumers
Serbia
NBS
2019-08-15
Decision on the Standards of Safe and Sound Business Practices in Providing Payment Services through an Agent
Serbia
NBS
2019-04-10
Guidelines on Electronic Submission of Data on Consumer Complaints to the National Bank of Serbia
Serbia
NBS
2019-03-25
Decision on Detailed Conditions of Financial Services Advertising
Serbia
NBS
2019-01-17
Decision on Compiling the Fee Information Document Linked to the Payment Account
Serbia
NBS
2019-01-08
Decision on Establishing the List of Representative Services Linked to a Payment Account
Serbia
NBS
2018-09-04
Law on the Protection of Financial Service Consumers
Serbia
NBS
2018-08-22
Decision on Terms and Method of Calculating the Effective Interest Rate and on the Layout and Content of Forms Handed out to Consumers
Serbia
NBS
2018-08-22
Annex 1a: Risk Disclosure Forms for Variable Interest Rate and Foreign Currency Loans
Serbia
NBS
2018-07-19
Law on the Protection of Financial Service Consumers in Distance Contracts
Serbia
NBS
2018-05-31
Guidelines on Minimal Standards of Conduct and Good Practice of Insurance Market Participants
Serbia
NBS
Showing the 24 most recent of 33. Browse the full catalogue