Regulatory AlertsConsumer Protection regulation in Zambia
Consumer-protection rules, fair-treatment duties, complaints handling and market conduct in financial services. 18 publications, summarized in English and updated same-day.
2025-08-20
Securities (Conduct of Business) Rules 1993
Zambia
SEC
2025-05-16
Securities (Advertisements) Rules S.I. No 166 of 1993
Zambia
SEC
2025-05-16
Securities (Compensation Fund) Regulations 162 of 1993
Zambia
SEC
2025-01-01
Bank of Zambia Deposit Insurance Scheme Implementation
Zambia
BOZ
2023-01-01
CB Circular No. 34/2023 on AI Deployment and UAT Refresher Training for Financial Complaint Handling
Zambia
BOZ
2023-01-01
Bank of Zambia Circular No. 15/2023 on AI Deployment in Financial Complaint Handling and UAT Refresher Training
Zambia
BOZ
2022-01-01
Deployment of Artificial Intelligence in Financial Consumer Complaints Handling - Nominees to Participate in User Acceptance Testing
Zambia
BOZ
2022-01-01
Launch of the Digital Financial Services Campaign – Go Cashless
Zambia
BOZ
2021-01-01
Bank of Zambia Circular 14/2021 on Deploying Artificial Intelligence for Financial Consumer Complaints Data
Zambia
BOZ
2021-01-01
FSP Consumer Complaints Handling Questionnaire
Zambia
BOZ
2021-01-01
Bank of Zambia Circular No. 11/2021 on Deploying Artificial Intelligence for Financial Consumer Complaints
Zambia
BOZ
2020-01-01
Prohibition Against Unwarranted Charges and Fees and Regulations of Specific Charges Directives 2020
Zambia
BOZ
2018-01-01
The Bank of Zambia Prohibition Against Unwarranted Charges and Fees of 2018
Zambia
BOZ
2018-01-01
Date of Implementation of the Bank of Zambia Prohibition Against Unwarranted Charges and Fees Directives
Zambia
BOZ
2017-02-15
Guidance Note No. 1 of 2017 – Minimum Complaints Handling Procedures for Capital Markets Licensees in Zambia
Zambia
SEC
2015-01-01
Removal of Interest Rate Caps and Consumer Protection Measures
Zambia
BOZ
2015-01-01
Bank of Zambia Removes Interest Rate Caps and Introduces Consumer Protection Measures
Zambia
BOZ
2014-01-01
Procedures for Facilitating Student Account Opening
Zambia
BOZ