Regulatory AlertsConsumer Protection regulation in Zambia
Consumer-protection rules, fair-treatment duties, complaints handling and market conduct in financial services. 34 publications, summarized in English and updated same-day.
Application for Off-Tender Government Securities Transactions
Zambia
BOZ
2025-11-04
Bank of Zambia Deposit Insurance Scheme Implementation
Zambia
BOZ
2025-10-31
The Banking and Financial Services (Deposit Insurance) Directives, 2025
Zambia
BOZ
2025-08-20
Securities (Conduct of Business) Rules 1993
Zambia
SEC
2025-05-19
Securities (Capital Market Operators) (Complaints Handling Requirements) Rules, 2020
Zambia
SEC
2025-05-16
Securities (Advertisements) Rules S.I. No 166 of 1993
Zambia
SEC
2025-05-16
Securities (Compensation Fund) Regulations 162 of 1993
Zambia
SEC
2024-08-02
Directives on Unwarranted Charges and Fees on Electronic Money Services
Zambia
BOZ
2023-12-01
CB Circular No. 34/2023 on AI Deployment and UAT Refresher Training for Financial Complaint Handling
Zambia
BOZ
2023-06-26
Bank of Zambia Circular No. 15/2023 on AI Deployment in Financial Complaint Handling and UAT Refresher Training
Zambia
BOZ
2023-05-08
Payment of Mobile Money Rewards to Eligible Mobile Money Customers
Zambia
BOZ
2022-10-03
Launch of the Digital Financial Services Campaign – Go Cashless
Zambia
BOZ
2022-02-21
Deployment of Artificial Intelligence in Financial Consumer Complaints Handling - Nominees to Participate in User Acceptance Testing
Zambia
BOZ
2021-10-11
Bank of Zambia Circular 14/2021 on Deploying Artificial Intelligence for Financial Consumer Complaints Data
Zambia
BOZ
2021-07-12
Bank of Zambia Circular No. 11/2021 on Deploying Artificial Intelligence for Financial Consumer Complaints
Zambia
BOZ
2021-01-01
FSP Consumer Complaints Handling Questionnaire
Zambia
BOZ
2020-05-04
Bank of Zambia Customer Complaints Handling and Resolution Directives
Zambia
BOZ
2020-01-31
National Payment Systems Directives on Domestic Automated Teller Machine, Point of Sale, Internet Transactions and Mobile Payments
Zambia
BOZ
2020-01-01
Prohibition Against Unwarranted Charges and Fees and Regulations of Specific Charges Directives 2020
Zambia
BOZ
2018-09-03
Date of Implementation of the Bank of Zambia Prohibition Against Unwarranted Charges and Fees Directives
Zambia
BOZ
2018-08-31
The Bank of Zambia Prohibition Against Unwarranted Charges and Fees of 2018
Zambia
BOZ
2017-02-15
Guidance Note No. 1 of 2017 – Minimum Complaints Handling Procedures for Capital Markets Licensees in Zambia
Zambia
SEC
2016-12-31
Securities and Exchange Commission Annual Report 2016
Zambia
SEC
2015-11-04
Removal of Interest Rate Caps and Consumer Protection Measures
Zambia
BOZ
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