2019-12-22 | CPD/DIR/GEN/CIR/01/002

CBN Consumer Protection Regulations

The Central Bank of Nigeria issued the Consumer Protection Framework in 2016 to enhance consumer confidence and promote financial stability. The CBN has now issued the Consumer Protection Regulations to improve compliance with the CPF by financial institutions. The Regulations outline requirements for fair treatment of consumers, disclosure and transparency, responsible business conduct, and complaints handling and redress. Institutions must develop internal policies to comply with the Regulations and ensure approval by their Board of Directors.

Nigeria

Central Bank of Nigeria

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