2015-08-25 | FPR/DIR/GEN/CIR/05/011

Circular to all Banks, Discount Houses and Other Financial Institutions: Time Bar for Resolution of Customers' Complaints

The Central Bank of Nigeria (CBN) has issued a circular to financial institutions, setting a time limit of six years for customers to lodge complaints against them. This policy aims to address challenges in ensuring timely resolution of complaints, with some exceptions, including fraud cases and those already lodged. This circular supersedes an earlier one on the same subject from February 2015.

Nigeria

Central Bank of Nigeria

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