Regulatory Alerts2024-12-06
Order on the Complaint Officer and Financial Undertakings' Handling of Complaints
The Danish Ministry of Industry, Business and Financial Affairs, in conjunction with the Danish Financial Supervisory Authority, issued this order to regulate how financial undertakings manage customer complaints. It mandates that covered entities appoint a complaint officer, establish formal complaint handling procedures, and ensure transparent communication of contact details to customers. The regulation applies to a wide range of financial institutions and enters into force on January 1, 2025, repealing the previous 2019 order.
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