Regulatory Alerts2014-12-18
Added · Updated
Banking Services for Ethnic Minorities
The Hong Kong Monetary Authority issued this directive to Authorized Institutions following reports of discrimination against ethnic minorities in banking services. It requires banks to review internal policies, train staff, and adopt flexible documentation procedures to ensure compliance with the Treat Customers Fairly Charter and the Race Discrimination Ordinance. Institutions must also implement robust complaint handling systems and ensure that service rejections are based on valid reasons rather than race or nationality.
More like this from HKMA
HKMA published 11 documents in the last 30 days. We email you each new one the day it's published.
Topics
Share