Bulletin 3267 - October 2, 2026

State of Connecticut
Department of Banking

The Department of Banking News Bulletin

Bulletin # 3267 - Week Ending October 2, 2026

This Bulletin constitutes the only official notification you will receive from this office concerning any of the following applications. Any observations you may have are solicited. Any comments should be directed to Jorge L. Perez, Banking Commissioner. Written comments will be considered only if they are received within ten business days from the date of this bulletin.

BANK ACTIVITY

Branch Activity

On September 28, 2026, Ascend Bank, headquartered in Guilford, Connecticut, filed notice pursuant to Section 36a-145 of the Connecticut General Statutes of closing the full-service located at 257 Main Street, Norwich, Connecticut and consolidating into its locations at 666 West Main Street and 220 West Town Street, Norwich, Connecticut. The proposed closing and consolidation date is December 31, 2026.

Main Office Relocation

On September 30, 2026, Bankwell Bank, headquartered in New Canaan, Connecticut, filed an application to relocate its main office from 156 Cherry Street to 258 Elm Street, New Canaan, Connecticut pursuant to Section 36a-81 of the Connecticut General Statutes. The proposed date of the relocation is December 31, 2026.

CONSUMER CREDIT ACTIVITY

Complete Credit Solutions, Inc.

On September 28, 2026, the Commissioner entered into a Consent Order with Complete Credit Solutions, Inc. (“CCS”), Flower Mount, Texas. As a result of information obtained during an examination of a consumer collection agency licensee, the Commissioner alleged that from at least September 2023 to December 2024, CCS acted as a consumer collection agency in Connecticut without a license by engaging in the business of debt buying, in violation of Section 36a-801(a) of the Connecticut General Statutes in effect at such time. Based on the contents of the financial affidavit submitted by CCS which showed that it did not have the ability to pay the fine that otherwise would have been imposed against it pursuant to Sections 36a-804(b) and 36a-50(a) of the Connecticut General Statutes, the Commissioner temporarily stayed such fine for three years from the date of the Consent Order. After three years, the stay would no longer be in force and effect if the Respondent remained unable to pay the fine, and the fine would be waived.

Parking Revenue Recovery Service, Inc. a/k/a Parking Revenue Recovery Services, Inc.

On August 28, 2026, following an administrative hearing, the Commissioner issued Findings of Fact, Conclusions of Law and Order in the matter of: Parking Revenue Recovery Service, Inc. a/k/a Parking Revenue Recovery Services, Inc. NMLS # 2503672 (“Respondent”), Aurora, Colorado. On September 28, 2026, a Modification to Findings of Fact, Conclusions of Law and Order was issued to correct a clerical error in the Order.

The hearing considered allegations brought by the Commissioner on July 1, 2025, through a Temporary Order to Cease and Desist, Order to Make Restitution, Notice of Intent to Issue Order to Cease and Desist, Notice of Intent to Impose Civil Penalty and Notice of Right to Hearing against Respondent (“Order and Notice”). In the Order and Notice, the Commissioner alleged that (1) Respondent acted within this state as a consumer collection agency without a consumer collection agency license, in violation of Section 36a-801(a) of the Connecticut General Statutes; and (2) Respondent charged at least one Connecticut debtor a collection fee in excess of 15% of the amount collected, in violation of Section 36a-805(a)(12) of the Connecticut General Statutes.

The hearing decision concluded that Respondent violated Sections 36a-801(a) and 36a-805(a)(12) of the Connecticut General Statutes and ordered Respondent to cease and desist from violating Sections 36a-801(a) and 36a-805(a)(12) of the Connecticut General Statutes. Respondent was ordered to pay $30,000 as a civil penalty, and to make restitution of any sums obtained from Connecticut consumer debtors as a result of violating Sections 36a-801(a) and 36a-805(a)(12) of the Connecticut General Statutes.

Dated: Tuesday, October 6, 2026

Jorge L. Perez
Banking Commissioner