RegAlert2020-10-23 | Resolução CMN 4860Added
CMN Resolution No. 4,860 — Establishes the constitution and functioning of an ombudsman organizational component by institutions authorized to operate by the Central Bank of Brazil
This resolution mandates financial institutions and other entities authorized by the Central Bank of Brazil to establish an ombudsman organizational component if they serve natural persons or small businesses. It requires these institutions to maintain independent ombudsman structures, shareable under specific conditions, with response deadlines capped at ten business days and mandatory semi-annual reporting to internal audit and the board. The rule also enforces certification exams for ombudsman staff, direct quality assessments for certain bank types, and a five-year retention period for all related records and communications.
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RESOLUTION CMN NO. 4,860, OF OCTOBER 23, 2020
Establishes the constitution and functioning of an ombudsman organizational component by financial institutions and other institutions authorized to operate by the Central Bank of Brazil. (Amended, effective as of November 1, 2024, by CMN Resolution No. 5,182, of October 31, 2024.)
The Central Bank of Brazil, in accordance with Article 9 of Law No. 4,595, of December 31, 1964, makes public that the National Monetary Council, in a session held on October 22, 2020, based on Article 4, item VIII, of said Law,
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Lineage: Amended
Timeline
Amended 2 times · last 2024-10-31
- 2024-10-31
BCBCMN Resolution No. 5,182 of October 31, 2024amends
- 2024-01-25
Source: Banco Central do Brasil — original document · Summary generated with machine assistance and reviewed before publication; the authoritative text is the regulator's original document. How RegAlert works
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