Regulatory Alerts2025-03-11
Added · Updated
Complaints Against Debt Collection Agents Employed by Authorized Institutions
The Hong Kong Monetary Authority issued this circular to regulate the handling of complaints against debt collection agents employed by authorized institutions. The document outlines specific requirements and procedures for authorized institutions to ensure proper consumer protection and accountability in debt collection practices. It serves as a regulatory guideline to maintain standards of conduct within the banking sector regarding third-party debt collection activities.
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