Regulatory Alerts2024-02-02
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Complaints Watch Issue No. 23
The Hong Kong Monetary Authority issued the twenty-third issue of its Complaints Watch newsletter to share information on banking complaints with the industry. This half-yearly publication highlights the latest complaint trends, emerging topical issues, and good practices to promote proper standards of conduct among authorized institutions. The regulator encourages institutions to distribute the document to staff responsible for retail and investment products, risk management, compliance, and complaint handling.
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