Regulatory Alerts2025-01-24
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Complaints Watch Issue No.25
The Hong Kong Monetary Authority issued its 25th Complaints Watch to share insights on banking complaints and emerging trends with authorized institutions. The report highlights a 32% year-on-year increase in complaints during the second half of 2024, driven largely by a 64% rise in account operation issues due to enhanced fraud monitoring. Additionally, the publication features articles on handling media enquiries, debt collection activities, and liability for unauthorized transactions with lost credit cards.
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