Regulatory Alerts2017-05-19
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Complaints Watch Issue No. 9
The Hong Kong Monetary Authority issued Complaints Watch Issue No. 9 to share information on complaints received by the regulator with the banking industry. The newsletter highlights the latest complaint trends, emerging topical issues, and shares good practices to promote proper standards of conduct among authorized institutions. The HKMA recommends that institutions forward the document to staff responsible for retail and investment product sales, risk management, compliance, and complaints handling.
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HKMA published 11 documents in the last 30 days. We email you each new one the day it's published.
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