Regulatory Alerts2021-03-16
Added · Updated
Focused Review on Incentive Systems of Front Offices in Retail Banks
The Hong Kong Monetary Authority (HKMA) is conducting a focused review of the incentive systems for front offices in 20 retail banks to promote sound culture and minimize misconduct. An external consultant will gather insights through employee surveys, focus groups, interviews, and documentation reviews to assess how these systems drive staff behavior and affect customer outcomes. The HKMA plans to share identified practices with the industry and may issue further guidance or follow up with individual banks where issues are found.
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