Regulatory Alerts2021-12-10
Added · Updated
Guideline on Banking Services for Persons with Dementia
The Hong Kong Monetary Authority issued a circular urging all authorized institutions to observe the Hong Kong Association of Banks' Guideline on Banking Services for Persons with Dementia. The document requires banks to provide proper guidance and adequate training to frontline staff to ensure they can clearly explain services and address the specific needs of customers with dementia. The HKMA will monitor the implementation of these recommended practices to further promote financial inclusion and compliance with applicable legal requirements.