Regulatory Alerts2026-01-21
Added · Updated
Guideline on Elderly-friendly Banking Services of Hong Kong Association of Banks
The Hong Kong Monetary Authority has endorsed the Hong Kong Association of Banks' Guideline on Elderly-friendly Banking Services to enhance financial inclusion and support elderly customers. The document requires all retail banks to observe recommended practices covering digital enablement, physical accessibility, staff training, and consumer protection. The HKMA will monitor implementation and encourages other authorized institutions to adopt these measures as appropriate.