2017-06-20 | 30/SEOJK.07/2017Added · Updated
Financial Service Business Actors (PUJK) are required to establish a dedicated Financial Literacy function or unit, led by an executive at least one level below the Board of Directors, to plan and execute annual financial literacy education and infrastructure development activities. These entities must submit annual activity plans to the OJK by November 30 prior to the implementation year, detailing objectives, methods, targets, and budgets, while adhering to principles of being planned, measurable, achievement-oriented, sustainable, and collaborative. The regulations mandate specific monitoring and evaluation mechanisms to assess process outputs and impact outcomes, with results informing future planning and product development.
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To:
Directors/Managers of Financial Service Business Actors, whether conducting conventional or Sharia business activities, At your place.
COPY
CIRCULAR LETTER OF THE FINANCIAL SERVICES AUTHORITY NUMBER 30/SEOJK.07/2017
CONCERNING
THE IMPLEMENTATION OF ACTIVITIES TO ENHANCE FINANCIAL LITERACY IN THE FINANCIAL SERVICES SECTOR
In view of the establishment of Financial Services Authority Regulation Number 76/POJK.07/2016 concerning the Enhancement of Financial Literacy and Inclusion in the Financial Services Sector for Consumers and/or the Public (State Gazette of the Republic of Indonesia Year 2016 Number 315 and Supplement to the State Gazette of the Republic of Indonesia Number 6003), it is necessary to regulate the implementation regarding the enhancement of Financial Literacy in the Financial Services Sector for Consumers and/or the Public in this Circular Letter of the Financial Services Authority, as follows:
I. GENERAL PROVISIONS
In this Circular Letter of the Financial Services Authority, the following terms are defined:
Financial Services Authority, hereinafter abbreviated as OJK, is an independent institution having the functions, duties, and authorities for regulation, supervision, examination, and investigation as referred to in Law Number 21 of 2011 concerning the Financial Services Authority.
Financial Service Business Actor, hereinafter abbreviated as PUJK, is a Universal Bank, Rural Bank, Securities Broker, Investment Manager, Financial Institution Pension Fund, Insurance Company, Financing Company, Venture Capital Company, Pawnshop Company, and Guarantee Company, whether conducting business activities conventionally or Sharia, based on applicable laws and regulations in the financial services sector.
Consumer is a party that places funds and/or utilizes available services at a PUJK, including but not limited to bank customers, capital market investors, insurance policyholders, and pension fund participants, based on applicable laws and regulations in the financial services sector.
Financial Literacy is knowledge, skills, and confidence that influence attitudes and behaviors to improve the quality of decision-making and financial management in order to achieve welfare.
Financial Education is a series of processes or activities to enhance Financial Literacy.
Business Plan is a written document describing the business activities of a PUJK, including plans to improve business performance, and strategies to realize such plans according to established targets and timeframes, while still observing prudential requirements and risk management application.
Financial Conglomeration is a PUJK that is part of one group or cluster due to ownership and/or control linkages.
II. OBJECTIVES OF FINANCIAL LITERACY
The objectives of Financial Literacy are:
a. improved quality of individual financial decision-making; and b. changes in individual attitudes and behaviors in financial management to become better, so as to be able to determine and utilize financial service institutions, products, and services that are appropriate to the needs and capabilities of Consumers and/or the public in order to achieve welfare.
The achievement of national Financial Literacy objectives can be known through the implementation of surveys.
III. SCOPE OF EFFORTS TO ENHANCE FINANCIAL LITERACY
The scope of activities to enhance Financial Literacy involves the planning and implementation of:
IV. PRINCIPLES OF IMPLEMENTATION OF ACTIVITIES TO ENHANCE FINANCIAL LITERACY
The implementation of activities to enhance Financial Literacy is formulated by PUJK as an annual program conducted at least 1 (one) time in 1 (one) year.
The implementation of activities to enhance Financial Literacy is conducted based on the following principles:
a. Planned and Measurable, the application of this principle is realized through activities with concepts appropriate to the targets, strategies, authority policies, and PUJK policies, and based on specific indicators to obtain information on the enhancement of Financial Literacy; b. Achievement-Oriented, the application of this principle is realized through activities to achieve the objectives of enhancing Financial Literacy by optimizing existing resources;
c. Sustainable, the application of this principle is realized through activities conducted continuously to achieve planned objectives and having long-term aspects regarding the understanding of Consumers and/or the public concerning financial management, institutions, products, and/or financial services;
d. Collaboration, the application of this principle is realized through the involvement of various stakeholders in the implementation of activities together, while considering the role of each PUJK.
V. FORMATION AND DUTIES OF FINANCIAL LITERACY FUNCTIONS OR UNITS
VI. PLANNING STAGE OF ACTIVITIES TO ENHANCE FINANCIAL LITERACY
VII. IMPLEMENTATION STAGE OF ACTIVITIES TO ENHANCE FINANCIAL LITERACY
b. Activities aimed at transparency in the form of marketing, including:
c. Activities in the form of social assistance may be considered as implementation of activities aimed at enhancing Financial Literacy, provided that such activities are conducted in accordance with the principles referred to in Roman numeral IV and that monitoring and evaluation of such activities are carried out.
d. Activities aimed at enhancing Financial Literacy are conducted in the form of:
Consultation may be provided to individuals or groups of the public, while still considering the conditions, backgrounds, and needs of Consumers and/or the public. Consultation conducted by customer service or in the context of marketing financial services products and/or services from a PUJK as part of business processes is not included in the consultation referred to in this OJK Circular; d) Mentoring, a form of Financial Education involving mentoring to Consumers who have micro or small businesses, aimed at enhancing Consumers' skills related to financial management and the use of financial services products and/or services. The mentoring mechanism is as follows:
(1) The PUJK may determine Consumers or groups of Consumers who have micro or small businesses requiring mentoring; (2) the mentoring personnel determined by the PUJK must have at least knowledge of financial institutions, products, and financial services, as well as financial management capabilities; (3) the mentoring personnel determined by the PUJK have the task of enhancing financial management capabilities or improving Consumers' decision-making capabilities in managing finances; (4) mentoring is conducted for at least 3 (three) months; (5) if, based on PUJK monitoring, Consumers still require mentoring, the PUJK may extend the mentoring duration; and (6) the PUJK assesses Consumers' financial management capabilities before and after the implementation of mentoring. The assessment results are submitted to the OJK when submitting the realization of activities aimed at enhancing Financial Literacy; e) Simulation, a form of Financial Education activity involving simulation, conducted through demonstration methods in the form of replicas that resemble actual interaction conditions. The use of financial calculators is one form of Financial Education in the form of simulation. Simulations may be conducted individually or collectively, while still considering the varying conditions and backgrounds of individual participants; f) Training of Community (ToC), a form of Financial Education activity involving training of community (ToC), conducted by providing trainers who have been trained by the PUJK to a specific community to provide understanding regarding financial management, financial products and services, and financial institutions, as well as behavioral changes through monitoring and mentoring; g) Outreach Program, a form of Financial Education activity involving outreach programs, aimed at enhancing knowledge, beliefs, and skills, as well as changing attitudes and financial behaviors of community groups that are the target participants of the outreach program. This outreach program activity is conducted by delivering Financial Education material continuously for a certain period for 1 (one) program and periodic monitoring for a certain duration;
h) Other Activities, to enhance Financial Literacy, may also take the form of exhibitions of financial services products and/or services accompanied by information related to Financial Education.
2) Infrastructure development to enhance Financial Literacy, which includes:
a) compilation and establishment of a database of Financial Education materials; b) provision of human resources through:
(1) Training of Trainer (ToT), the implementation of ToT is an activity for prospective trainers to be able to present the material obtained during training to their community or the general public. The implementation of ToT also includes direct practice of the material delivered; (2) Training of Facilitator (ToF), the implementation of ToF is an activity for prospective facilitators to be able to present the material obtained during training to their community or the general public, and to be able to facilitate the community to access financial services products and/or services appropriate to the needs and capabilities of the relevant community; and/or (3) construction and/or development of information and communication technology facilities supporting Financial Education, which may include e-learning, websites, mobile applications, and/or financial calculators.
e. Methods of activities aimed at enhancing Financial Literacy may be conducted directly or indirectly, through specific media (electronic, print, and/or others). Methods conducted directly (live) are carried out through face-to-face activities with or without the use of electronic facilities, including live activities using electronic facilities to deliver material in the form of voice or text and which can be responded to directly.
f. The implementation of activities aimed at enhancing Financial Literacy for Consumers and/or the public is adjusted to the capabilities of the PUJK.
g. The implementation of activities aimed at enhancing Financial Literacy may be conducted in cooperation with other parties.
h. Other parties as referred to in letter g include authorities, other PUJK, PUJK associations, government agencies, researchers, academics, business entities, organizations, non-governmental organizations, and/or communities, both from within and outside the country.
Examples of the implementation of activities aimed at enhancing Financial Literacy are contained in Appendix III, which is an integral part of this OJK Circular.
b. Financial Education material is compiled by considering the financial literacy strategy in the financial services sector issued by the OJK.
c. Financial Education material as referred to in letter a must at least include information regarding:
financial management;
financial management material is adjusted to the target of Financial Education, which includes:
a) identification of personal/company financial health; b) financial management objectives; c) stages in financial management; d) recording of owned assets/wealth; e) recording of income and expenses (budgeting), including taxation, identification of income and regular/non-regular monthly/annual expenses; and/or f) planning programs for future financial objectives,
types of financial services industries;
types of financial services industries include banking, capital markets, insurance, pension funds, financing institutions, guarantee institutions, and pawnshops,
financial services products and/or services, including their characteristics, consisting of:
a) benefits, costs, and risks of financial services products and/or services, including the calculation of interest/profit-sharing rates, profits, inflation, and risk diversification methods; b) consumer rights and obligations; c) methods to access or obtain financial services products and/or services; d) information related to the transaction mechanisms of financial services products and/or services; e) mechanisms for handling complaints and dispute resolution; and
taxation related to financial services products and/or services.
d. All Financial Education material as referred to in letter c may be delivered in 1 (one) activity or a series of activities, except for Financial Education activities in the form of simulation and consultation.
e. In the event that Financial Education material is delivered in 1 (one) series of activities, the target of such Financial Education must be the same participants.
f. The procedure for delivering Financial Education material to Consumers and/or the public is compiled and adjusted by considering the target and implementation area of the Financial Education activity.
VIII. EVALUATION STAGE OF ACTIVITIES AIMED AT ENHANCING FINANCIAL LITERACY
b. The results of the evaluation of the implementation of activities aimed at enhancing Financial Literacy are used as a tool to know and assess the progress of the success level of activity implementation each year.
c. The results of the evaluation of the implementation of activities aimed at enhancing Financial Literacy as referred to in letter b must contain:
d. The results of activity evaluation as referred to in letter c may also include recommendations for improving policies related to financial services products and/or services.
The realization report of activities aimed at enhancing Financial Literacy must contain:
a) name of the activity; b) activity objectives; c) form of implementation; d) implementation method; e) material; f) target and number of participants; g) schedule and implementation area; h) frequency of implementation; i) source and amount of costs; j) measurement method and facilities; k) parameters and forms of monitoring and/or evaluation; l) measurement results; m) monitoring and/or evaluation results; and n) participation of other parties. The report format and instructions for filling out the report are in accordance with the format in Appendix IV, which is an integral part of this OJK Circular.
The Board of Directors of the PUJK assigns the Financial Literacy function or unit to compile the realization report of activities aimed at enhancing Financial Literacy as referred to in number 1).
The Board of Directors is responsible for the content of the realization report of activities aimed at enhancing Financial Literacy.
The Board of Commissioners of the PUJK ensures that the Board of Directors of the PUJK implements the activity plan aimed at enhancing Financial Literacy as referred to in Roman numeral VI number 1.
b. Submission of Realization Report of Activities Aimed at Enhancing Financial Literacy
The Board of Directors ensures that the realization report of activities aimed at enhancing Financial Literacy is submitted to the OJK.
In the event that there are regulations regarding the realization report of the PUJK Business Plan, the realization report is included in the realization report of the PUJK Business Plan.
The inclusion of the realization report as referred to in number 2) is contained in a separate section in the realization report of the PUJK Business Plan.
The realization report is submitted to the OJK in accordance with regulations regarding the reporting of the realization of the Business Plan for each respective PUJK.
In the event that there are no regulations regarding the realization report of the PUJK Business Plan, the realization report is submitted to the OJK no later than January 30 of the following year.
In the event that the deadline for submitting the realization report as referred to in number 5) falls on a holiday, the realization report is submitted no later than 1 (one) working day thereafter.
The realization report of activities is submitted to the OJK c.q. the operational unit in the field of supervision in accordance with the industry of each respective PUJK, with a copy to the operational unit in the field of education and consumer protection that has the function of coordinating literacy, information, and education activities, as well as enhancing and developing financial inclusion for consumers, the financial services industry, and the public.
The submission of copies as referred to in number 7) is conducted through the electronic reporting system provided by the OJK.
In the event that the submission of the realization report of activities aimed at enhancing Financial Literacy through the electronic reporting system as referred to in number 8) experiences difficulties, the submission of the report is conducted via letter to the operational unit in the field of education and consumer protection that has the function of coordinating literacy, information, and education activities, as well as enhancing and developing financial inclusion for Consumers, the financial services industry, and the public.
IX. TRANSITIONAL PROVISIONS
A copy of this is consistent with the original Legal Director 1 Legal Department signed Yuliana
X. CLOSING PROVISIONS
Provisions in this OJK Circular take effect on December 28, 2017.
Established in Jakarta on June 20, 2017
MEMBERS OF THE BOARD OF COMMISSIONERS
FOR EDUCATION AND CONSUMER PROTECTION
FINANCIAL SERVICES AUTHORITY, signed
KUSUMANINGTUTI S. SOETIONO
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Source: Otoritas Jasa Keuangan (Financial Services Authority) — original document · Summary generated with machine assistance and reviewed before publication; the authoritative text is the regulator's original document. How RegAlert works
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