Instructions on the Method and Procedure for Replacing Damaged Convertible Mark Banknotes Due to Damage Caused by Electrochemical Equipment

The Central Bank of Bosnia and Herzegovina mandates the full replacement of convertible mark banknotes damaged by electrochemical marking equipment used by commercial banks. Banks must submit a formal request with specific documentation, including proof of equipment authorization and an explanation of the incident, to designated treasury departments. Replacement is provided without charge if the damage resulted from theft or robbery, but a service fee applies if the damage was caused by improper handling or equipment error. Authenticity must be verified, and complex analysis may be required at the bank's expense if standard verification is insufficient.

Bosnia and Herzegovina

Central Bank of Bosnia and Herzegovina