Regulatory Alerts2024-11-20
Added · Updated
PS24/18: Further temporary changes to handling rules for motor finance complaints
Firms must extend the deadline for providing final responses to motor finance non-DCA commission complaints received on or after 26 October 2024 until after 4 December 2025. Consumers who receive a final response are granted until the later of 15 months from the response date or 29 July 2026 to refer their complaint to the Financial Ombudsman Service. The rules require firms to maintain and preserve relevant records and apply to regulated motor finance consumer credit and leasing agreements.