2020-05-22
Added · Updated
The Hong Kong Monetary Authority issued this circular to share key observations from its review of self-assessments on bank culture conducted by 30 authorized institutions. The regulator highlights common themes requiring further attention, including the design of incentive systems, links to headquarters, and the promotion of psychological safety for staff. The HKMA will use these insights to inform future focused reviews of front-office incentives and ongoing culture dialogues with the industry.
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