Regulatory AlertsConsumer Protection regulation in Indonesia
Consumer-protection rules, fair-treatment duties, complaints handling and market conduct in financial services. 20 publications, summarized in English and updated same-day.
2026-01-01
Regulation of the Board of Commissioners of the Financial Services Authority Number 2 of 2026 Concerning the Implementation of Buy Now Pay Later for Financing Companies and Sharia Financing Companies
Indonesia
OJK
2025-01-01
OJK Regulation No. 24 of 2025 on Account Management at Commercial Banks
Indonesia
OJK
2025-01-01
OJK Regulation No. 32 of 2025 on the Implementation of Buy Now Pay Later (BNPL)
Indonesia
OJK
2025-01-01
Provision and Delivery of Information for Marketing of Financial Products and Services
Indonesia
OJK
2025-01-01
Financial Services Authority Regulation No. 38 of 2025 on Lawsuits by the Financial Services Authority for Consumer Protection in the Financial Services Sector
Indonesia
OJK
2025-01-01
OJK Circular on Publication of Complaint Handling and Complaint Service Reports
Indonesia
OJK
2024-05-07
Bank Indonesia Regulation Number 3 of 2024 on Alternative Dispute Resolution Institution within The Financial Sector
Indonesia
BI
2024-01-01
Regulation of the Financial Services Authority Number 27 of 2024 on the Organization of Digital Financial Asset Trading Including Crypto Assets
Indonesia
OJK
2024-01-01
Financial Services Sector Cooperatives
Indonesia
OJK
2024-01-01
Self-Assessment of Compliance with Consumer and Community Protection Provisions in the Financial Services Sector
Indonesia
OJK
2023-11-08
Operation of Information Technology-Based Crowdfunding Services (LPBBTI)
Indonesia
OJK
2023-06-27
Bank Indonesia Regulation Number 3 of 2023 on Bank Indonesia Consumer Protection
Indonesia
BI
2023-01-01
Circular of the Financial Services Authority of the Republic of Indonesia Number 10/SEOJK.03/2023 Concerning the Implementation of Products of Sharia People's Economic Banks
Indonesia
OJK
2021-07-01
Bank Indonesia Regulation Number 23/6/PBI/2021 On Payment Service Providers
Indonesia
BI
2018-05-07
Bank Indonesia Regulation Number 20/6/PBI/2018 On Electronic Money
Indonesia
BI
2017-11-29
Bank Indonesia Regulation Number 19/12/PBI/2017 On The Implementation Of Financial Technology
Indonesia
BI
2017-01-03
Circular Letter of Bank Indonesia No. 18/42/DKSP on Non-Bank Foreign Exchange Business Activities
Indonesia
BI
2014-01-21
Bank Indonesia Regulation on Consumer Protection in Payment System Service
Indonesia
BI
2010-12-23
Circular Letter No.12/35/DPNP on Risk Management in Bancassurance Cooperation
Indonesia
BI
2010-12-22
Bank Indonesia Regulation No.12/22/PBI/2010 concerning Money Changer
Indonesia
BI