Regulatory Alerts2023-08-25
Rules Relating to the Complaints Management Framework of the Nigerian Capital Market
This framework establishes mandatory, fair, and objective complaints management policies for all Capital Market Operators and listed public companies in Nigeria. It mandates specific response timelines for grievances, requires the maintenance of an electronic complaints register, and details formal escalation procedures to the Securities and Exchange Commission or other competent authorities. Compliance is overseen by senior management, with non-compliance subject to regulatory sanctions and reporting obligations.
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