Regulatory Alerts2012-11-22
Order ECC/2502/2012 regulating the procedure for submitting complaints to the complaint services of the Bank of Spain, the CNMV, and the DGSPFP
The Spanish Ministry of Economy and Competitiveness issued Order ECC/2502/2012 to establish the procedural rules for handling complaints, queries, and claims before the financial sector's official complaint services. The regulation defines the scope of these services, establishes eligibility for users and representative associations, and mandates a prior internal resolution attempt with the financial entity before external intervention. It further details the requirements for submission, admissibility criteria, and the administrative processing timeline to ensure transparency and legal certainty in consumer protection.
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